Legal Aid Alberta is seeking to fill a permanent full time Certificate Standards & Compliance Lawyer in our Edmonton or Calgary office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results.
Who We Are
As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law,?domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
Who You Are
Reporting to the Managing Director, Certificate Standards & Compliance, this position will have primary responsibility to investigate lawyer quality of service concerns and ensure those delivering legal services to Legal Aid Alberta clients are in compliance with LAA rules, policies and Tariff. Exercising authority within the LAA compliance framework and associated policies, this position will make recommendations regarding roster status and applicable conditions and /or restrictions.
Reporting to the Managing Director, Certificate Standards and Compliance some of the key responsibilities include
Receive, analyze and investigate compliance and quality of service complaints about lawyers, make recommendations based on findings, including rectification, suspension from the Legal Aid Roster restitution and other disciplinary actions, and liaison with the appropriate internal or external stakeholders and/or other decision-makers to conclude the matter as determined appropriate. This may include referring matters to regulators or police services.
Initiate and refer activities to the Compliance Auditor and Compliance Investigator, act as liaison and provide guidance using legal skills to ensure that the work of those team members can be used to make objective evidence-based recommendations on findings including rectification, suspension from the Legal Aid Roster restitution and other disciplinary actions, and liaison with the appropriate internal or external stakeholders and/or other decision-makers to conclude the matter as determined appropriate. This may include referring matters to regulators or police services.
Receive, analyze and coordinate the investigation of both compliance and quality of service complaints for roster lawyers.
Provide review and opinion on lawyer billing audits to ensure adherence of roster lawyers to organizational billing policies and procedures, ID gaps, trends and opportunities for improvement, recommend strategies to encourage compliance with Policies and Processes
Coordinate complex investigations planning assigning and supervising the daily activity and work of auditor and investigator, reviewing, and reporting the work of the team.
Make recommendations to senior management for remedial or disciplinary measures available under organizational Policy.
Prepare and present clear, concise, and insightful reports and presentations.
Make appropriate recommendations in instances where outcomes of a review of complaints and investigation should be reported externally.
Refer to law enforcement and/or regulatory partners as necessary to successfully coordinate investigating and prosecuting matters.
Qualifications
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