Job Description

IT NetworkSystem Administrator - L2 Intermediate

We Are:

An established and growing IT managed services provider (MSP) with clients in the Hamilton to Mississauga area.

Our core services include network monitoring, preventative maintenance activities, project management / fulfillment, and help desk services to multiple SMB clients.

Learn more about us at www.binatech.com

We are seeking individuals to service clients from our

Hamilton ON

office location.

This individual must be highly motivated, self-directed individual with strong technical leadership and abilities, to work on our managed services team. A demonstrated track record of successfully managing your day-to-day tasks while at the same time, being involved and staying on track with strategic projects and initiatives is a requirement.

This role also requires customer account ownership at a technical level, so clear written and verbal communication is a must, as well as an ability to translate complex technical concepts to end users and executives at a level they can easily comprehend.

PURPOSE OF THE JOB

The successful candidate will work under the general direction of the Service Manager This person will be working within a dynamic team of individuals who are responsible for providing preventative and reactive IT support to our clients with various architectures. The individual will also work on higher end client work and also various projects as they relate to Server, VM, SAN, Network Infrastructure jobs Work on designing solutions for clients and be a technical resource for the other technicians and the Sales Department on the quoting side of the jobs This person will also drive technology, not only for the clients but for Binatech as well

Key Accountabilities and Responsibilities:

The successful candidate will be jointly responsible for the support and management of our client's networks which range from 1 to 25 servers and end-user groups ranging from 10 to 150 users. This is an excellent opportunity for an individual with in-depth knowledge and hands-on experience with Windows 2012, 2016, 2019 Servers, Active Directory, MS Exchange, VMWare and Network Services. VMWare experience a must Firewall experience a must Administration and day-to-day management of the full Server Infrastructure. Must be able to manage one of these Windows Server 2016, 2019, 2022 environments. Technical problem isolation and resolution capability. Strict adherence to the use of our ticketing system for ALL incidents, changes, problems, and communication with end users and stakeholders. Ability to correlate incident trends into problem management and execute permanent fixes. Provide support to production systems in a 24x7 environment. Review and interpret alerts and provide advanced response, analysis and incident management. Able to manage networking devices, routers switches and backup devices Assist clients with network devices Assist with technical issues as they relate to desktops. Plan and manage the required service changes and deploy service releases into Production (and non-Production) environments. Design and implement a wide range of projects; including server consolidations, migrations and upgrades. Take ownership in solution resolution

Desired Skills and Experience

Qualifications and Competencies:

Mandatory minimum 5 years practical technical IT experience pursuant to this job posting. VMWare experience of a minimum 3 years Experience managing Windows Server 2016, 2019, 2022 Experience managing Exchange Experience migrating and maintaining Microsoft 365 Experience with MFA Experience with backup and restore operations Excellent verbal and written communications skills. You must be clearly understood over the telephone and in writing as this position entails regular communications with clients. Hands on support of Windows server (2012 and on), MS Exchange, MSSQL, MS SharePoint, Active Directory, Group Policies, HTTPS, FTP(S), DNS, SNMP, RDP, HTTP, Monitoring and Reporting Systems Installation and configuration of network hardware, including various brands of routers, switches, firewalls, wireless controllers & access points Ability to carry out in-depth technical research and analysis of software and hardware. Experience in making use of available resources, including technical specification documents and white papers, knowledge database, expertise forums and others. Working knowledge of LAN/WAN environments and protocols SAN experience is an asset. Ability to manage projects and assignments, both from the technical and procedural points of view, ensuring all key aspects are addressed and timelines met. Ability to manage high pressure situations and deal with challenging issues Demonstrated experience managing multi-tiered environments and mission critical systems in high availability configurations Self-interest to keep abreast with technology and industry best practices Ability to work independently with minimal supervision as well as a strong team player Great people skills with excellent communication and interpersonal skills Passionate about your work and creating quality solutions Attention to detail and strong problem analysis and solving skills A positive attitude with creative thinking and willingness to attempt a wide variety of tasks Ability to work independently and in a team environment Valid driver's license and car.
Copyright with Binatech Software Inc - 2024

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off
Work Location: In person