Job Description

English will follow \xc3\x8ates-vous \xc3\xa0 la recherche d\'un emploi en t\xc3\xa9l\xc3\xa9travail dans le support technique ? Joignez-vous \xc3\xa0 notre \xc3\xa9quipe grandissante d\'agents de soutien technique bilingues chez notre client, un leader mondial en solution de support technique aux entreprises. Ce que nous offrons : - Mandat pour une p\xc3\xa9riode de 21 mois aupr\xc3\xa8s dune des plus grandes compagnies informatiques mondiale - Emploi 40h par semaine - Horaire variable sur une base 24h/24, 7 jours/7jours (nouvel horaire au 6-8 semaines), - Poste en t\xc3\xa9l\xc3\xa9travail, possibilit\xc3\xa9 de permanence, - 24$/h. En quoi consiste le poste? - Diagnostiquer les probl\xc3\xa8mes techniques des utilisateurs en entreprise (mot de passe, connexion, internet, cellulaire, r\xc3\xa9seaux, imprimantes, etc&), - Investiguer la probl\xc3\xa9matique en suivant les proc\xc3\xa9dures \xc3\xa9tablies, - Documenter les \xc3\xa9tapes de r\xc3\xa9solution \xc3\xa0 laide de loutil de ticket, - R\xc3\xa9soudre la probl\xc3\xa9matique informatique de lutilisateur Quels sont les atouts que vous apportez \xc3\xa0 ce poste ? - Exp\xc3\xa9rience ou \xc3\xa9tude en support technique, (VPN, internet, Windows, imprimante, t\xc3\xa9l\xc3\xa9phonie IP), - Bilinguisme fran\xc3\xa7ais et anglais (support offert \xc3\xa0 travers le Canada), - Exp\xc3\xa9rience dans un environnement de centre dappel, - Aisance \xc3\xa0 travailler sur des horaires en rotation. - Votre patience et votre capacit\xc3\xa9 \xc3\xa0 vulgariser des concepts complexes \xc3\xa0 un client. Vous adorez le contact client et appr\xc3\xa9ciez trouver des solutions \xc3\xa0 un probl\xc3\xa8me? Ce poste est vous vous! S\xc3\xa9lectionnez POSTULEZ MAINTENANT et un recruteur vous contactera si votre curriculum vitae correspond au profil recherch\xc3\xa9. Manpowergroup reconna\xc3\xaet limportance de fournir un environnement accessible et exempt dobstacles. Nous sommes d\xc3\xa9termin\xc3\xa9s \xc3\xa0 cr\xc3\xa9er un environnement accueillant, \xc3\xa9quitable et inclusif en offrant des chances \xc3\xa9gales dacc\xc3\xa8s \xc3\xa0 nos services. Nous travaillerons avec vous afin de r\xc3\xa9pondre \xc3\xa0 vos besoins. CNESST permit: AP-2000535 // permis CNESST: AP-2000535. Are you seeking immediate employment in Technical Support? Join our growing team of bilingual Technical Support Agents at an exciting client located in Montr\xc3\xa9al but working from anywhere in Canada. What\'s in it for you? - 21 months contract with one of the world\'s largest IT company, high chances of permanence - 40 hours per week - Variable schedule on a 24hour /7 days basis (new schedule every 6-8 weeks) - Fully remote position, - $24/h What is the job? - Provide technical customer support to client via phone, email and chat - Troubleshooting inquiries such as access requests, software updates, password resets, external connections to a laptop (Printers, monitors etc.), Windows suite. - Manage ticket creation, resolution and follow up What do you bring to the job? - Ability to troubleshoot and help customers with Technical issues (Experience or Studies) - Ability to speak, read and comprehend English and French (Fully bilingual) - Experience in a call center environment - Ability to work rotating schedules. - Your patience and your ability to explain complex concepts to a client. Select Apply Now and qualified applicants will hear from a recruiter. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

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