Job Description

Kitchen Leader - Daytime

Restaurant Vision:

Serve great food and care while supporting our community.

Role Vision:

To lead others in the Back of House to achieve our mission and vision, while embodying the core values.

Job Summary

Kitchen Leader is responsible for day-to-day task management of the Back of House. They are leading the team to produce menu items in the Back of House in according to Chick-fil-A Pathway standards. They are to ensure that all food preparation is served to our highest food quality standard and that all food that is served, is served safely. They are also to ensure the Back of House is kept organized, clean and safe for all Team Members to work to their best performance.

Kitchen Leader must have a growth mindset, enthusiasm, a positive attitude, and proactive. Kitchen Leader is expected to act as role models for the team, lead groups of people, and help to alleviate pressure from others on duty. Kitchen Leaders are expected to demonstrate exceptional character.

In addition to these qualities, Kitchen Leader must provide constructive and positive feedback to all. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

Primary Duties and Responsibilities may include:

Serve in an operational role in the Back of House

Lead the Kitchen team each shift with a game plan and shift forecasts

Manage Team Member performance, shift organization and staffing needs

Ensure that Team Members follow recipes and read tickets to accurately prepare all orders

Ensure that Team Members are extremely accurate with weights and measurements for all recipe items

Ensure that Team Members work at a pace to maintain restaurant's established speed of service guidelines

Communicate employee performance and policy/procedure violations to management for appropriate handling

Strictly adhere to all Company policies and procedures

Manage day-to-day responsibilities such as inventory management or food safety and quality audits

Be responsive and aware of surroundings and communication updates

Able to hold people accountable for fulfilling their role properly

Proactively seek out tasks that need to be done

Effectively train and develop Team Members and Trainers

Maintain store cleanliness and organization and quality control

Set and communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc)

Engage in and resolve customer complaints through genuine hospitality
- Perform physical activities such as lifting (up to 50 lbs.), balancing, bending, standing for long periods of time, walking, handling materials, boxes, equipment, pots, pans, and navigating shelving both high and low

Act as role model for the new hires and existing team members

Provide constructive and positive feedback to all team members with the E.S.R.M Model

Enthusiastically and passionately lead by example while helping to develop a strong team with a high standard of excellence

Maintain records of stock, food waste, etc.

Prepare, cook, assemble, and package raw, hot, and cold food efficiently

Clean back of house dishes and equipment

Rigorously adhere to food safety and restaurant safety and security practices

Other duties as assigned by Operator and Restaurant Leadership to meet business needs

Behaviours of Success:

Ability to work in a fast-paced environment

Strong leadership skills and abilities

Demonstrate strong character and integrity beyond just the functional skill of a team member

Strong people skills with a desire to serve team members

Strong commitment to superior customer service

Ability to manage Team Member behavioural and performance issues

Ability to work in a team environment with shared ownership and responsibility

Must be mature, patient, professional, and have a growth mindset at all times

Gracious, Stewardship, Driven, Builder

Measure of Success:

Food that is served from the Back of House is served correctly and safely

Daily Completion of eRQAs and food safety assessments are 100%

BOH is effectively Winning the hearts of our guests everyday

Embodying our vision, mission, core values and promise to the Operator

QIV Score of 100%

Food Safety Score of 1 with no High Risk Findings

Expectations:

Permanent Position. Schedule includes Monday to Saturday, as well as some holidays.

Hours of Operations: 10:30am - 10:pm. Hours may vary overtime.

Available to work from 9:00am to at least 5:00pm. Must be available to work Saturdays.

Expected hours: 32 - 40 per week

- Previous customer service experience an asset
- Previous leadership experience an asset
- Current Food Safety Certificate a must
- Analytical, with problem-identification and problem-solving capabilities
- General computer skills (e.g. MS Office)
- Excellent verbal and written communication skills
- Ability to excel in a fast-paced environment where attention to detail and effective multi-tasking is essential

Work in a Chick-fil-A restaurant - A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend however you choose.

Work Directly With a Chick-fil-A Operator: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay and Development Opportunities: We offer a competitive remuneration package. Youwill work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work: At Chick-fil-A, we consider Team Members to be more than just employee, they are a highly-valued part of our business.

Other benefits of joining our team include:

Employee meal discounts

Leadership opportunities

Personal and professional development

Job Type: Full-time

Pay: $19.50-$20.50 per hour

Work Location: In person