Job Description

Retail Keyholder - Part-time

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process.

As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.

WHAT YOU WILL DO

The Key Holder is a shift leader, demonstrating punctuality, positivity and encouraging other members of the team to help them reach their goals. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah's brand reputation as a preferred retail destination in the community.

WHAT WE OFFER

Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

LOCATION

Our Flagship store is located in the historic Forks Market, on the 2nd floor at 1 Forks Market Rd, Winnipeg MB, R3C 4L8

KEY RELATIONSHIPS

Reports to: Store Manager

Key Relationships: Our Customers and Sales Team

KEY RESPONSIBILITIES

Open and close the store, following all processes and procedures to ensure Demonstrate a high level of product knowledge, communicate key features and brand values, offer instructions for care. Supervise the sales floor when the Retail Store/Assistant Manager is not there. Share brand story and answer questions about company mission and values. Recommend merchandise and assist customers with trying products. Suggest additional products to drive sales towards store goals. Receive packages and assist in shipping out external packages if needed Guide in store staff initiatives to coach, train, review and set performance progression plans for retail ambassadors and key holders. Engage and motivate staff to participate in staff incentives and track progress. Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination. Support onboarding and continued training of Ambassadors and colleagues Process sales through point-of-sale sale system, handle cash and balance floats for sales, exchanges, and/or returns. Inform customers of store promotions and ensure each customer is aware of the return and warranty policies. Unpack and file inventory replenishments. Uphold stock room standards. Correctly identify damaged and sample products and communicate issues with management. Maintain communication of product feedback with store management Consistently offer Fireside Community e-mail sign up to all customers. Lives and acts on Manitobah's brand values of: Love, Respect, Bravery, Truth, Honesty, Humility and Wisdom. Other related duties as assigned

IDEAL EXPERIENCE

Professional Experience:

Minimum one (1) year experience as a retail sales associate is required Minimum one (1) year experience as a key holder is preferred Previous supervisory experience an asset. Demonstrated communication and relationship building skills

Educational Requirements:

Completion of high school diploma or equivalent is preferred
Visit our website to learn more and apply!

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

Employee assistance program Store discount
Application question(s):

Are you committed to creating a positive impact in Indigenous communities? Are you legally able to work anywhere in Canada?
Work Location: In person