Atlantic Cultivation Ltd. (ACL) is a proudly local, premium cannabis company rooted in the heart of St. John's, NL. From our state-of-the-art cultivation facility to our growing network of Atlantic Cannabis retail stores across the province, we're shaping the future of Newfoundland & Labrador's cannabis industry.
With 10 licensed locations and counting-from St. John's to Corner Brook-we're more than just a cannabis company. We're a passionate team of innovators, growers, and budtenders obsessed with quality, driven by community, and committed to having fun along the way.
If you're ready to bring your energy, ideas, and passion to a fast-paced, growing industry, we'd love to welcome you to the team!
The Role - Keyholder
We're currently recruiting
a Keyholder for our Galway location
. Keyholders are front and center for all the action. They are the liaison between the product and the customer, the brand ambassadors, and the friendly faces of our organization. We're looking for Keyholders to become local cannabis experts and develop long lasting relationships with our customers by providing an exceptional customer experience.
Reporting to the Store Manager, our Keyholders are responsible for:
Being a Brand Ambassador for ACL.
Helping customers select cannabis, accessories, and apparel by identifying their needs and wants through helpful questions and conversation.
Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store.
Educating and conversing with customers by maintaining a comprehensive knowledge of in-store products and keeping informed on industry-wide news.
Ensuring all opening and closing procedures are followed and that building is properly armed and disarmed.
Ensuring all store daily logs are filled out accurately and timely.
Assisting with product shipment, transfers, and recording.
Ensuring inventory is accurate and ensuring controls are in place for loss prevention.
Participating in staff education, merchandising and promotional activities.
Maintain cleanliness of storefront, including ensuring the cabinets and display cases look professional.
Complying with all ACL policies and procedures, current and future.
Handling transactions with 100% accuracy.
Troubleshooting customer concerns and sharing solutions to issues with management.
Qualifications
Minimum of 2 years experience in retail/customer service
Ability to converse with a multitude of different personality types in a friendly and helpful manner
Ability to navigate difficult situations/customers and ensure all interactions are a positive experience for the customer
An aptitude for learning about our products and industry, and a desire to share your knowledge with out customers
Outstanding attention to detail
Experience working in a cannabis retail environment and/or with controlled substances is considered an asset
Minimum High School Diploma or equivalent
Key Skills
Customer service
Communication
Problem solving
Attention to detail
Multi-task
Job Specifics
Have reliable transportation
Able to work a flexible schedule
Must be 19 or older
Complete Criminal Record Check
Atlantic Cannabis stores are open 7 days a week. For our employees, these hours allow for flexibility in scheduling, and for our customers, these hours allow for flexibility in shopping.
This position will be required to work some evening shifts.
We offer competitive wages and a comprehensive benefits package. And, as we're rapidly growing, we offer many opportunities for career growth.
Our culture is fun and laid back, and the dress is casual. We foster a safe and respectful work environment and strive to ensure our employees are representing that back into their communities.
Job Type: Permanent
Pay: $18.50 per hour
Benefits:
Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Vision care
Experience:
Customer service: 2 years (required)
Work Location: In person
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