Job Description

About Atlantic Cultivation & Atlantic Cannabis

Atlantic Cultivation Ltd (ACL) is a premium cannabis cultivator located in the heart of St. John's, NL. We offer a diverse range of products available to consumers in the recreational cannabis market. We've also obtained 10 Cannabis Retail Licenses from the NLC (which are called Atlantic Cannabis), current locations include Corner Brook, Grand Falls-Windsor, Gander, Goulds, St. John's, Torbay, Bay Roberts and Placentia.

We're a team of passionate cannabis enthusiasts and we would love to have you on our team!

Our production facility and our retail locations operate around our core values, which are a commitment to quality, community and fun! We expect you to live by these values and help us solidify our place in the NL cannabis market.

The Role - Keyholder

We're currently recruiting

a Keyholder for our Water Street location

. Keyholders are front and center for all the action. They are the liaison between the product and the customer, the brand ambassadors, and the friendly faces of our organization. We're looking for Keyholders to become local cannabis experts and develop long lasting relationships with our customers by providing an exceptional customer experience.

Reporting to the Store Manager, our Keyholders are responsible for:

Being a Brand Ambassador for ACL. Helping customers select cannabis, accessories, and apparel by identifying their needs and wants through helpful questions and conversation. Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store. Educating and conversing with customers by maintaining a comprehensive knowledge of in-store products and keeping informed on industry-wide news. Ensuring all opening and closing procedures are followed and that building is properly armed and disarmed. Ensuring all store daily logs are filled out accurately and timely. Assisting with product shipment, transfers, and recording. Ensuring inventory is accurate and ensuring controls are in place for loss prevention. Participating in staff education, merchandising and promotional activities. Maintain cleanliness of storefront, including ensuring the cabinets and display cases look professional. Complying with all ACL policies and procedures, current and future. Handling transactions with 100% accuracy. Troubleshooting customer concerns and sharing solutions to issues with management.

Qualifications

Minimum of 2 years experience in retail/customer service Experience in a supervisory/management role an asset Experience working in a cannabis retail environment and/or with controlled substances is considered an asset Minimum High School Diploma or equivalent

Key Skills

Customer service Communication Problem solving Attention to detail Multi-task

Job Specifics

Have reliable transportation Able to work a flexible schedule Must be 19 or older Complete Criminal Record Check
Atlantic Cannabis stores are open 7 days a week. For our employees, these hours allow for flexibility in scheduling, and for our customers, these hours allow for flexibility in shopping.

We offer competitive wages and a comprehensive benefits package. And, as we're rapidly growing, we offer many opportunities for career growth.

Our culture is fun and laid back, and the dress is casual. We foster a safe and respectful work environment and strive to ensure our employees are representing that back into their communities.

Job Type: Permanent

Pay: $18.50 per hour

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance Vision care
Schedule:

Day shift Evening shift Morning shift
Experience:

Customer service: 2 years (required)
Work Location: In person

Application deadline: 2025-06-06