Kindling Cannabis is a proudly Canadian legal cannabis retailer dedicated to delivering exceptional customer service, in-depth product education, and one of the most convenient 1-hour delivery systems in the industry. With a growing presence across Ontario, we aim to provide a welcoming, knowledgeable, and efficient cannabis shopping experience for every customer.
Position Overview
As a Key Lead / Budtender at Kindling Cannabis, you will play a key role in delivering a seamless customer experience, ensuring compliance, and supporting store operations. Key Leads are senior team members who provide leadership on the floor, assist in training new staff, and take initiative to maintain store standards. This is a dynamic, customer-facing role ideal for cannabis enthusiasts who thrive in fast-paced environments.
Key Responsibilities
Customer Experience
Greet customers warmly and create a welcoming in-store atmosphere
Provide personalized product recommendations based on customer needs and preferences
Educate customers on cannabis strains, formats, and responsible consumption
Uphold the highest level of service and professionalism during all customer interactions
Store Operations
Support opening and closing duties including cash handling and float counts
Assist with inventory management, receiving product shipments, and restocking shelves
Maintain a clean, organized, and compliant retail environment
Ensure accurate product tagging, display, and promotional signage
Leadership & Support
Act as the lead on shift in the absence of the Store Manager
Support in training new hires and reinforcing SOPs and Kindling's brand standards
Identify and escalate operational or customer service issues when needed
Motivate the team to meet sales goals and enhance the overall customer experience
Qualifications
Prior retail experience (cannabis or regulated industry preferred)
CannSell certification (or willingness to obtain before starting)
Strong communication and interpersonal skills
Passion for cannabis and ongoing product knowledge development
Ability to work evenings, weekends, and holidays as needed
Comfortable working in a compliance-driven environment
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Licence/Certification:
cansell (required)
Work Location: In person
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