PokinPokin is the largest claw machine arcade chain in Canada, for a new generation of players who love fun, aesthetics, and collecting! With locations across Canada and growing popularity on TikTok and Instagram, Pokin Pokin has become a go-to hangout spot for friends, students, and families alike.
We're looking for a
Key Holder
who is reliable, customer-focused, and ready to take on a leadership role in our Scarborough store.
Responsibilities
As a Key Holder, you'll support the Store Manager in daily operations while acting as the shift lead. You'll play a key role in creating a positive, fun-filled experience for every guest.
Shift Supervision: Open and close the store independently, ensuring operations run smoothly
Customer Service: Greet customers, explain token and claw machine systems, and offer friendly assistance
Cash Handling: Manage the cash register, process payments, and complete end-of-day cash-outs
Inventory Support: Assist in restocking prizes, managing token levels, and reporting low inventory
Machine Readiness: Monitor the machines, report issues, and assist with light troubleshooting if needed
Team Support: Supervise part-time staff during your shift and help maintain a positive work environment
What We're Looking For
6+ months of experience in retail, customer service, or entertainment settings
Responsible and trustworthy--you'll have store keys and alarm codes
Outgoing and energetic--you love chatting with customers and making their day
Flexible availability, especially during evenings and weekends
Interest in claw machines, arcade games, or pop culture is a plus!
Compensation & Perks
Hourly wage based on experience (with opportunity for growth)
Performance bonuses and monthly incentives
Staff discounts on tokens & merchandise
Training and support from a fun, young, and collaborative team
A unique and exciting work environment--never a dull moment!
Location:
PokinPokin - Scarborough Town Centre
Job Type: Part-time
Pay: $17.20-$20.00 per hour
Expected hours: 20 - 30 per week
Work Location: In person
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