Job Description

Who are we?

Eklipse designs and manufactures premium architectural lighting solutions, combining design, innovation and technical requirements in a specification environment.

As part of our development, we are looking for a Key Account Manager, capable of managing and enriching strategic relationships with our key customers, by ensuring tailor-made support and an impeccable customer experience.

Your mission

You are the conductor of strategic relationships with our major clients. Your mission: to transform every collaboration into a truly sustainable partnership, building strong relationships at all levels of the client organization, mobilizing the right internal and external resources, and driving profitable, measurable, and sustainable growth.

Your main responsibilities

1. Understand and map our strategic accounts

Thoroughly analyze the structure of customers and their key divisions Identify interlocutors and stakeholders at different decision-making levels and understand their priorities. Build and maintain a strategic relationship map illustrating levels of access, trust, and potential. Anticipate changes and adjust your support plans to guarantee a consistent and sustainable service.

2. Nurture, develop and strengthen the customer relationship

Define and follow a structured contact plan adapted to each customer. To offer personalized support, based on listening, responsiveness and quality of service. Guarantee the fluidity and consistency of exchanges at each stage of the projects. Establish a clear and structured contact strategy for each account: Bi-annual customer visit plan (complete tour of key divisions twice a year). Regular follow-up personalized according to the needs and priorities of the client. Develop relational initiatives (customer events, performance reviews, innovation presentations) that promote loyalty and sustainable satisfaction.

3. Internal coordination and cross-functional development

Be the central point between the client and internal teams to ensure project alignment. Foster smooth, two-way communication between teams and the customer. Maintain a shared knowledge base: customer feedback, decisions, action plans, and project follow-up. Promote a culture of cross-departmental collaboration, facilitating synergies and collective effectiveness.

4. Anticipate risks and secure the relationship

Identify weak signals: organizational changes, evolving priorities, constraints or unforeseen events. Prevent and manage complex situations with diplomacy and discernment. Maintain a high level of transparency, reliability and responsiveness. Ensure the sustainability and reputation of the customer relationship in the long term.

Your profile and your strengths

Beyond your experience in key account management or complex customer relationships, we are looking for a personality capable of embodying the Eklipse spirit of service:

Caring and mobilizing leadership

: you federate and motivate internal teams around the needs of the customer.

Exemplary customer culture

: empathy, active listening and a constant concern for satisfaction.

Organization and rigor

: you juggle priorities while maintaining a global vision.

Clear and appropriate communication

: you know how to express yourself with a variety of interlocutors (architects, designers, distributors or internal teams).

Composure and resilience

: in the face of the unexpected, you stay the course and propose concrete solutions.

Collaborative and cross-functional spirit

: you facilitate cooperation between teams and create lasting synergies.

Additional technical skills:

Solid experience (7 to 10 years) in strategic account management in a complex environment, ideally high-end or premium. Autonomous and able to create his own work structure, with a strong sense of decision-making and initiative. Excellent communication, influence and negotiation skills with a variety of interlocutors (operational, creative, executive management). Ability to work cross-functionally and to federate internal and external teams around common objectives. High emotional intelligence: empathy, diplomacy, political acumen and discernment. Strategic vision, rigor and perseverance: you know that the success of an account is built over time. Mastery of CRM tools and a keen sense of managing relational and commercial performance.

Why join Eklipse?

Contribute to a growing business where your actions have a concrete impact. Evolve in a stimulating environment combining design, innovation and technical excellence. Benefit from a competitive remuneration adapted to your experience and skills. Benefits: 3 weeks of vacation, 5 days of personal leave, group insurance (50% paid by Eklipse), cafeteria, gym, flexible hours, trainings and team events.
Job Type: Full-time

Benefits:

Company events Dental care Disability insurance Employee assistance program Life insurance On-site gym Paid time off Vision care
Work Location: In person