Job Description

Onsite



Take the lead as the strategic partner for major airline clients!



Manage key contracts, drive financial performance, and shape process improvements. If you excel in customer relations, financial analysis, and thrive on solving complex challenges, this is your opportunity to make an impact in aviation!



Apply now!

FACTS

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Location

Montreal, QC

Employment level

Direct entry

Function

Customer service

Working time

Full time

Publishing date

09-09-2025

Application deadline

09-23-2025

Tasks

As the

Key Account Manager

, you will perform the following duties:

Contractual manager of large customers accounts for the Open Loop product Financial responsibility (profit / loss) for all assigned accounts including upselling new products and services Responsible for cost controlling, analysis, and reporting of existing contracts. Implement strategies to improve performance Negotiate contract amendments in cooperation with Sales Act as interface with internal stakeholders to meet contractual obligations and work to resolve discrepancies as they occur Initiate and drive improvements of products and processes Report results written and verbally in review meetings to customer and top management Process documentation according to instruction and procedures

All other duties as assigned or required*


Benefits
Behind the scenes

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Purpose

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

Requirements

To thrive in this role, we value a combination of the following requirements:

Bachelor's degree required MBA or equivalent Master's Degree is an advantage 2-3 years of experience in aviation, account management, customer service or sales & marketing required Technical/engineering experience a plus Fluency in English language required German language desirable Knowledge in aviation MRO, accounting, controlling, financials, technical/engineering required Knowledge in SAP and business warehouse desirable MS Excel, Word & PowerPoint as expert Excellent adaptability Excellent customer orientation Excellent corporate awareness Willingness to travel Shift work / overtime Manage constant time pressure Manage high stress levels Must possess a legal work permit in Canada

CV/Resume required*

Company will provide relocation assistance*


Company