Job Description

Who We Are



For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement



The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
:
Position Purpose summary:
This position works with the Kettle Coordinator and Assistant Kettle Coordinator to provide administrative support to the Kettle Campaign team.
Accountabilities:
Reception:Responds promptly and thoroughly to requests for information regarding the Kettle Campaign. Answers the telephone, takes messages, responds to, and directs inquiries. Support volunteers and program staff over the phone or via e-mail; explains directions to the various Kettle locations. Accepts and responds to email inquiries in the Kettle email inbox. Reports any concerns that arise at the kettle locations, involving the Kettle Coordinator and/or Assistant Kettle Coordinator as needed.

Administrative:Pulls the following day volunteer report (Better Impact) and performs reminder calls to the volunteers who are scheduled. Ensures there are always sufficient program supplies for the Kettle Team Leaders. Ensures daily kettle host feedback forms are left in a secured location for Kettle Coordinator to record. Accurately maintains the online filing system. Adjusts the volunteer schedule in the volunteer management system (Better Impact) when a volunteer cancels or does not show for their scheduled shift. Communicates to the Kettle Coordinator with regards to supplies needed. Assists the Assistant Kettle Coordinator daily in bagging, recording, and securing of kettle donations. Contributes any pertinent Kettle Campaign information, in conjunction with the Assistant Kettle Coordinator, for the year-end report

WORKING CONDITIONS:This is a temporary part-time position at 18 hours per week until December 24, 2025. Working environment is office based. Possible lifting of filled Kettles (approximately 30lbs), may be required.

Education and Experience Qualifications:
Education, Qualifications and Certifications:Completion of a High School Diploma Police Information Check (PIC) Valid Class 5 Driver's license Personal vehicle and insurance available for work business purposes A mobile phone, with sending and receiving text and image capabilities, that can be used for work business purposes

Experience and Skilled Knowledge RequirementsAt least 6 months of relevant experience. Competent at data entry and use of web database software. Competent in the use of a multi-line phone.

Skills and Capabilities:Communication: excellent communication skills (oral/written), excellent phone etiquette, strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Excel, Word, Outlook) Computers and technology: Adept at accurate data entry and use of web software; proficient in mobile phone texting; able to use a multi-line phone. Organization: good organizational skills, ability to multitask in a fast-paced environment, and attention to detail. Customer Service: displays excellent phone etiquette, attentive to the caller's needs, professional, courteous, good problem-solving skills.

Compensation:
The target hiring range for this position is $18.14 to $22.68 with a maximum of $27.22.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.