Job Description

Kelowna Operations Supervisor

Docker Transport Inc. is a fast-growing, service-driven short-haul delivery company specializing in appliance and furniture deliveries. We're known for our professionalism, operational excellence, and strong client relationships. As we expand in the

Kelowna

region, we're seeking a hands-on, digitally capable

Operations Supervisor

to lead local delivery operations and ensure smooth, compliant service delivery.

Position Overview

This role is the operational heartbeat of our Kelowna region. You'll oversee daily logistics, supervise cross-dock activities, manage client communications, and enforce safety and compliance standards. You'll be the first point of contact for delivery teams and clients, starting early each day to ensure everything runs smoothly.

Key Responsibilities

Start early (5:30 AM) to coordinate truck loading and delivery schedules. Supervise cross-dock operations including receiving, staging, and outbound loading. Maintain and update site profiles and conduct pre-delivery callouts. Conduct site inspections and enforce safety protocols. Communicate with clients and builders to resolve issues and provide updates. Support damage claim investigations using IssueTrak. Onboard and train new team members; monitor performance and foster team engagement. Submit weekly reports and maintain accurate delivery documentation. Collaborate with the BC Operations Manager on disciplinary actions and team development.

Qualifications

2-4 years in logistics, operations, or safety administration. Strong leadership, communication, and problem-solving skills. Proficiency in Microsoft Office, DispatchTrack, and cloud-based tools. Valid Class 5 Driver's License with clean abstract. Forklift certification (or willingness to obtain). Familiarity with safety practices and National Safety Code requirements. Experience in construction or project coordination is an asset.

Digital Skills Matter

This role requires regular use of Microsoft Teams, SharePoint, and other digital tools. Candidates must be comfortable navigating these platforms to communicate, document, and collaborate effectively.

Work Environment

Based in Kelowna, BC Early morning starts (5:30 AM) Regional travel for site visits Hands-on work in client warehouses and cross-dock spaces A company laptop is provided

How to Apply

We begin with a

text-based interview

conducted through Indeed messaging. It's not short--but it's structured to give every candidate a fair chance to showcase their experience and communication skills. You'll receive several batches of questions, and we'll respond during business hours (9am-3pm).

If your responses show strong alignment with the role, we'll invite you to complete an

online assessment

that requires access to a computer. The assessment evaluates key skills including communication, digital literacy, and operational problem-solving.

Job Type: Full-time

Pay: $62,500.00-$72,500.00 per year

Benefits:

Dental care Extended health care Life insurance Mileage reimbursement Paid time off
Application question(s):

Are you comfortable starting your day early (between 5:30 am and 6:00 am) to oversee daily operations?
Education:

Bachelor's Degree (preferred)
Experience:

operational support, logistics, or safety administration: 2 years (preferred) route planning or dispatching in logistics: 2 years (preferred)
Licence/Certification:

Class 5 Driver's License and a clean driver's abstract (required) Forklift Licence (preferred)
Location:

Kelowna, BC (required)
Willingness to travel:

25% (required)
Work Location: In person