Job Description

Why choose Innotech Windows + Doors?

Innotech is an innovative family-oriented manufacturing company located in Gloucester Estates, Langley. With our continued growth, we are looking for enthusiastic individuals with a great attitude who want to work with a company that truly values its people and provides a safe and respectful work environment. Enjoy your birthday off with pay, monthly catered lunches and a variety of team activities and events!

Reporting to the IT Manager, this role is responsible for the maintenance, configuration, and reliable operation of our servers, networks, cloud platforms, and core IT infrastructure. The ideal candidate will bring a strong technical foundation and a passion for solving problems, while also providing exceptional support to end-users. This position will support technology modernization initiatives and participate in planning and executing system improvements across the organization.

Duties:

Install, configure, and maintain servers, network devices, and IT infrastructure. Monitor system performance and proactively troubleshoot issues across servers, desktops, and cloud services. Administer Microsoft technologies including Active Directory, Azure AD, Group Policies, Intune, and Office 365. Maintain regular backups and ensure disaster recovery readiness. Implement security best practices to safeguard systems and data. Support network infrastructure including LAN/WAN, firewalls, VPN, DNS, and DHCP. Provide tier 2/3 technical support and guidance for escalated helpdesk tickets. Participate in IT projects including cloud migration, software rollouts, and infrastructure upgrades. Maintain and update IT documentation, including system configurations, network diagrams, and procedures. Support desktop environments, application deployments, and patch management. Collaborate with other IT staff and departments to support organizational technology needs. Perform any other duties assigned from time to time.

Knowledge and Skills:

Degree or diploma in Computer Science, Information Systems, or related field. 3+ years of experience in Systems Administration or IT infrastructure support. Proficient in Windows Server (2016/2019/2022), Active Directory, and Azure AD. Experience with cloud services such as Microsoft Azure and Office 365, including licensing and user management. Working knowledge of endpoint management tools (e.g., Microsoft Intune, SCCM). Experience deploying and supporting RMM (Remote Monitoring and Management) and MDM (Mobile Device Management) tools. Familiarity with scripting languages (PowerShell, Python, VB.NET) for automation. Solid understanding of ITIL practices and experience using ITSM ticketing systems. Strong knowledge of networking fundamentals (TCP/IP, VPNs, DNS, DHCP) and troubleshooting. Experience with Meraki and Ubiquiti networking hardware is an asset. Exposure to ERP systems and manufacturing environments is an asset. Experience with Smartsheet or similar project/task tracking tools is an asset. A/V equipment support knowledge is an asset. Excellent verbal and written communication skills with the ability to translate technical issues for non-technical audiences. Highly organized, self-motivated, and able to prioritize tasks in a dynamic environment.

Working Conditions:

The duties of this position will be carried out from the head office during regular business hours. A reliable vehicle is required as occasional travel to other sites or facilities may be necessary. Some lifting and physical handling of equipment may be required. Occasional evening or weekend work may be needed during system upgrades or emergency support situations.
Please note, reliable transportation is required as we are not accessible by Transit.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Profit sharing RRSP match Tuition reimbursement Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday
Application question(s):

Do you have your own vehicle to reliably commute to work?
Experience:

IT infrastructure: 2 years (preferred) IT project management: 2 years (preferred)
Work Location: In person