Job Description

Salary: 55,000 to 65,000 per year
Fintel Connect is making waves as the leading growth marketing solution built for the financial industry. Our mission is to support the banking and financial ecosystem with tools and insights that will allow them to better reach future customers and deliver the right products to the right audiences in a compliant and cost-effective way. Fintel proudly serves 80+ leading financial brands like Royal Bank of Canada, Tangerine, Ramp, and Neo Financial to name a few. Who We\'re Looking For: Our ideal Junior Systems Administrator will bring a robust understanding of computer systems, networking, and IT infrastructure, coupled with proficiency in troubleshooting hardware and software issues. This role encompasses a diverse range of responsibilities, including system maintenance, troubleshooting, user support, and collaborative efforts to implement technology solutions aligned with our business objectives. If you are a dynamic professional with a passion for technology, we invite you to apply and contribute to the success of our team. What we offer:

• Competitive base salary
• A rapidly growing organization with opportunities for career advancement
• Comprehensive health and wellness benefits
• Demonstrated work/life balance
• 5 Paid personal days
• Paid volunteer hours
• Team events & activities
• Business casual dress code

What You\'ll Get To Do:

• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Assist with managing and troubleshooting network devices, including routers, switches, and firewalls.
• Assist in implementing and maintaining IT security protocols and access controls.
• Collaborate with senior administrators to optimize system and network performance and reliability.
• Provide technical support to end-users by troubleshooting hardware and software problems in a timely manner.
• Assist with setting up and configuring user accounts, email, and access permissions.
• Build and maintain an internal wiki with technical documentation, manuals, system configurations, procedures, and troubleshooting steps.
• Prepare reports on system performance and incident resolutions.
• Monitor system logs for security breaches and unauthorized access.
• Participate in security audits and vulnerability assessments.
• Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives.
• Assist in evaluating and recommending IT hardware and software purchases.
• Train employees on new updates and technologies through IT training.

What We\'re Looking For:

• Proven minimum 2 years work experience as a Junior System Administrator or similar role.
• Strong understanding of computer systems, networking, and IT infrastructure.
• Familiarity with Microsoft 365
• Hands on experience of the Windows and Mac operating systems.
• Familiarity with centralized antivirus and backup solutions
• Proficiency in troubleshooting hardware and software issues.
• Good communication and interpersonal skills.
• Ability to work well in a team and independently.
• Strong problem-solving skills and attention to detail.
• Eagerness to learn and adapt to new
• BA/BS degree in IT, Computer Science, or a related field.
• Any relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA), CCNA, AWS) are a plus.

Why Join Fintel Connect?

• Career progression: We value personal and professional growth and offer various internal and external development training programs and opportunities for advancement.
• Health and wellbeing: We believe in work-life balance and offer comprehensive health and wellness benefits, sick/personal days, and three weeks annual paid vacation.
• Cultural environment: We foster a positive environment through team events, activities, and paid volunteer hours.

Fintel Connect is an equal opportunity employer. For more information about us, please visit our website: https://www.fintelconnect.com/about-us/