Job Description

Mississauga Bus, Coach & Truck Repair Inc.

Mississauga Bus, Coach, & Truck Repair Inc. (MBCT) is an innovative Canadian company founded in 2002. Our 60,000 square foot service and repair facility in the GTA requires skilled staff to increase our existing workforce.

Opportunity:

Junior Service Writer.

As part of our growth strategy and to better serve our distributors and customers, we are hiring a Junior Service Writer. This job provides comprehensive support to both our internal technicians and our valued customers regarding the troubleshooting, maintenance, pre-delivery inspection, and repair of e-JEST electric buses and diesel coaches. This role demands a keen attention to detail, a strong interest in the automotive industry, and exceptional problem-solving skills to ensure the reliable and efficient operation of our fleet.

Work Environment:

In office, full-time.

Location:

6625 Kestrel Rd. Mississauga, Ontario. L5T 1P4.

Major Intersection:

South of Tomken Rd. at Courtneypark Dr. East

Job Duties and Responsibilities:

Ensure that safety is the top priority in all activities performed.

Speak to customers in a friendly and professional manner and address their service needs in a timely manner.

Act as the primary point of contact between the customer and the service department.

Create and manage service orders, ensuring proper documentation for each job.

Accurately write up vehicle concerns and relay technical information to service technicians.

Provide clear, detailed estimates to customers for vehicle services and repairs.

Stay informed on the latest automotive technologies, particularly in electric vehicles (EVs) and transit operations.

Coordinate the scheduling of vehicle services, ensuring efficient workflow and timely delivery.

Keep customers updated on the progress of their vehicle's service or repairs.

Manage customer complaints or issues in a professional and empathetic manner.

Ensure that customer expectations are met by providing high-quality service and follow-up.

Maintain knowledge of company policies, warranty programs, and manufacturer recalls.

Review completed repair orders for accuracy before presenting to the customer.

Uphold the company's commitment to exceptional customer service and satisfaction.

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for the position. These general categories do not necessarily constitute an exhaustive list of duties of the position.

Skills that would make you the preferential candidate:

Previous experience in automotive service writing, service coordination, or service advising.

Knowledge of transit operations and vehicle fleet management is a significant plus.

Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers.

Strong organizational and multitasking abilities.

Ability to manage time effectively and work under pressure in a fast-paced environment.

Proficiency in using service management software and Microsoft Office Suite.

Detail-oriented with a focus on accuracy in service documentation and estimates.

Customer-focused attitude with a passion for delivering outstanding service.

Knowledge of automotive parts, systems, and repair processes.

Ability to work collaboratively within a team.

High school diploma or equivalent required; additional automotive certifications or training is a plus.

What we offer

A safe work environment evidenced by an excellent safety record;

Challenging, long term and full time opportunity;

Competitive pay commensurate with experience;

Employee/family medical and dental benefits after 3 months;

Monthly RRSP contributions after 24 months;

Training opportunities. As an engine and transmission dealer we train our employees with the manufacturer's training program.

If you are interested in this position, please submit a resume for consideration. Please note that with the volume of responses, only applicants invited for interviews will be contacted.

Mississauga Bus, Coach & Truck Repairs Inc., and the Mississauga Bus Group of Companies is committed to creating an accessible and welcoming organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 8 per week

Benefits:

Dental care Extended health care On-site parking Vision care
Schedule:

8 hour shift Monday to Friday Morning shift
Work Location: In person

Application deadline: 2025-05-26
Expected start date: 2025-06-02