Job Description

Matrix HR is currently recruiting for multiple Junior Service Desk Analysts for a very exciting client of ours. We are currently accepting candidates from Winnipeg, London, Toronto, Ottawa, New Brunswick, and Montreal. This is a contract role looking to start ASAP and last one year from the start date.

Work Style: Hybrid Flex - 1 day/week in the office

End Date: 1 year from start date

Part-time or Full-time: Full-time

Pay Rate: $21.63/hr T4 $25.96/hr INC

Any specific tools/skillset:

• Bilingual (French/English) is a strong asset.
• Experience: Minimum 1-2 years of experience in a diverse technology and customer service-focused role.
• Education: completion of a post-secondary degree or equivalent (e.g. non-specialized Bachelor\'s degree or business-related community college diploma).
• Ability to converse in French is required.
• Good understanding and working knowledge of network protocols.
• Solid knowledge and demonstrated experience using desktop products and operating systems.
• Excellent communication and customer service skills.
• Good problem-solving skills.
• Adaptive to change and able to manage stress.
• Team Player.

Role profile description:

• Responding to contacts from Service Desk customers and support teams.
• Performing classification, initial support, investigation, and diagnosis of incidents.
• Resolving incidents or assigning to appropriate second-level teams.
• Contributing technical content and departmental procedures to the Service Desk knowledge base.
• Participating in process improvement opportunities.
• Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment.
• Working a variety of shifts, MUST be available mornings for training.

About MatrixHR:

Matrix HR is a full-service recruitment agency specializing in the placement and administration of skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment hours in the Canadian workforce. We have been recognized as one of Alberta Venture\xe2\x80\x99s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary. As a leader in our industry, Matrix remains committed to the remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best-in-class managed services in Payroll and Back Office Support. We are proud to serve the following industries: Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction

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