Job Description

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OSF Digital is a digital transformational specialist and leading global commerce solutions organisation. With a tight-knit, multi-cultural team of over 2,000 employees and 40+ global locations, we have defined ourselves by delivering complex, high-profile projects for some of the world\'s biggest brands (L\'Oreal Canada, CanadaLife, Kal Tire, Burton, and Post Canada to name a few). Here in Canada, we focus on Salesforce and Marketing Cloud, which includes much-loved brands - Home Hardware, Air Canada, Metro, Jean Coutu, Jaguar Land Rover, Pharmasave, Canada Goose, Lowes amongst others.

The Project Manager performs a wide range of duties covering planning, monitoring and control including of the following:

• Lead the planning and implementation of projects following best practices and methodologies leading cross-functional team(s) and subject matter experts to achieve client satisfaction

• Deliver flawless automations and journeys projects using Marketing Cloud platforms

• Facilitate and support the definition of project scope, goals and deliverables working directly with customers to understand their unique business challenges and objectives supporting the consulting team.

• Create and develop project plans, define, assemble and manage resource requirements and allocation

• Track and ensure that the project deliverables are on time, within budget and at the required level of quality using appropriate tools and conducting project close and post mortems

• Monitor and present reports defining project progress status, issues, solutions and success metrics to key stakeholders

• Act as a leader and agent for execution excellence, innovation and a positive work environment

• Identify and manage areas of risk and apply mitigation strategies

• Influence and implement continuous improvements to operational and delivery processes.

• Stay abreast of industry technology innovations, new business practices, and third party technology solutions.

• Previous experience managing technical projects across multiple teams in an Information Technology, Internet or Digital Marketing business environment is highly appreciated

• University Degree preferably in Marketing. Strong program and project management background is required. PMP designation preferred

• Thorough understanding of project management principles and development methodologies

• Strong knowledge of Marketing Cloud platforms (Salesforce Marketing Cloud, Bronto, Mailchimp) and solutions available within those platforms

• Natural leader who fosters engagement and a positive team environment with strong people management skills

• Good communication in English and French (oral, written)

• Highly motivated and proactive individual capable of owning and driving assignments with ability to influence (add value)

• Decisive manager with willingness to learn and adapt to new responsibilities and shifting priorities, demands and timelines with ability to multi-task and deliver in a high-pace environment

• Strong customer service orientation

• English and French skills are required

OSF Digital