Job Description

Location:

Markham Ontario

Department:

Operations / Supply Chain

Reports To:

Branch General Manager

Position Summary

The

Junior Order Management Coordinator

supports the order management team in ensuring the smooth and efficient flow of orders from quotation to delivery. This entry-level role assists with product sourcing and procurement, order processing, and maintaining accurate inventory records. The coordinator will provide customer support as needed and contribute to rental equipment logistics. This position is designed for individuals looking to grow into a career in operations, procurement, or supply chain management.

Key Responsibilities

Order Processing & Customer Service

Assist in preparing accurate and timely

quotations

for customer inquiries. Support in

sourcing and procuring products

under the guidance of senior team members. Enter and process

customer orders

in the ERP/CRM system. Answer

customer calls and emails

in a professional manner, escalating complex issues as required. Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfillment.

Inventory Management

Conduct

basic inventory checks

and report discrepancies. Assist in identifying

slow-moving or deadstock items

. Help monitor inventory levels to reduce the risk of stockouts. Support the team in analyzing usage trends to improve inventory turnover.

Rental & Fleet Management

Assist in preparing

rental agreements and paperwork

. Support

fleet upkeep activities

by maintaining records and tracking service schedules. Monitor rental inventory availability and report shortages.

Continuous Improvement

Provide input on opportunities to

streamline order processing

. Assist with supplier communications to improve procurement efficiency. Support the implementation of new tools, systems, or processes.

Qualifications & Skills

0-2 years of experience in order management, customer service, procurement, or inventory control (co-op or internship experience welcomed). Strong organizational and time management skills. Basic understanding of

inventory and order management principles

(training provided). Proficient in Microsoft Office Suite (Excel, Word, Outlook). Strong communication skills and customer-first mindset. Willingness to learn ERP/CRM systems. Detail-oriented, proactive, and eager to grow in a fast-paced environment.

Growth Opportunities

This role is designed to develop into a full

Order Management Coordinator

position as experience is gained. The Junior Coordinator will build hands-on knowledge in procurement, inventory optimization, and customer account management, with opportunities for career advancement within Supplynow Limited.

Job Type: Full-time

Pay: From $20.50 per hour

Expected hours: 40 per week

Benefits:

On-site parking Paid time off
Ability to commute/relocate:

Markham, ON L3R 3L4: reliably commute or plan to relocate before starting work (required)
Location:

Markham, ON L3R 3L4 (required)
Work Location: In person