Job Description

CCI Inc. has established itself as the "go-to" company of highly qualified and experienced pipeline, facility, trenchless, construction, geotechnical, and environmental specialists working together as a team to bring an integrated and complementary approach to each project.



CCI Core Values

Operate with Integrity

Service With Intention

Commitment, Collaboration, Innovation.



CCI offers an unparalleled diversity of work that will ensure the successful candidate is challenged and engaged. At CCI, we work hard to produce results for our clients and are rewarded for our Commitment, Collaboration and Innovation. CCI Inc. has been named one of the Canada's Best Managed Companies for the twelfth (12) year in a row. Now is the best time to join our winning team!



Summary of Position

Preferably working out of the Prince George, BC or Houston, Texas Office. This role is primarily office-based but candidate must have the ability to travel to other CCI Group of Companies offices when needed. This position is responsible for providing fast and useful technical assistance on computer systems. Reporting to the IT Manager, you will answer queries on basic technical issues and offer advice to solve them in a timely manner.



Accountabilities

Serve as the first point of contact for end users seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by clients Walk the client through the problem-solving process Direct unresolved issues to the next level of support personnel, updating tickets ensuring all information id captured Perform Onboard / offboard procedures for staff changes Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team Track and report on all IT assets including laptops, phones and tablets. Identify and suggest possible improvements to procedures Support IT with any project work or tasks

Qualifications



Proven experience as a help desk technician or other customer service role Tech savvy with working knowledge of office automation products, databases and remote tools Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Excellent understanding of the Windows OS and M365 product Proficiency in English Excellent communication skills Customer-oriented and cool-tempered Degree/Diploma in IT, Computer Science or relevant field ITIL certification would be a nice to have 0-3 years' experience in IT

Other Assets (Skills and Training)

Technical writing skills. Any professional certifications; CompTIA A+, CCNA, MSCP, etc.

Why Join Us

Be part of a transformative initiative that enhances project delivery success across multiple disciplines. Work with a dedicated team of professionals in a collaborative environment. Access resources and training programs to continuously advance your career. Contribute to projects that align with CCI's mission of commitment, collaboration, and innovation.

Benefits

CCI supports our employees with professional training and development opportunities and payment of professional dues. CCI pays for all travel and accommodation, including per-diem, while away from home RRSP / 401K Group and Life Benefits Health and Wellness Spending Account

Work Environment

This position is a casual full-time role.

Engineering & Environmental Services | CCI Inc. (ccisolutions.ca)



This posting will remain open until filled.



Only short-listed candidates will be contacted. We thank all applicants for their interest.