Job Description

AS A TROUBLESHOOTER, you've got INCREDIBLE aim.
The Opportunity
Are you passionate about technology and computers? Do you love troubleshooting technical issues and sharing your knowledge within a team? If so, we have the perfect opportunity for you! We are looking for an enthusiastic and skilled Endpoint Analyst I to join our IT Support Services team.
The Team You've Been Looking For
AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members--everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days, including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• You are a confident communicator, skilled in researching and interviewing, and can adjust your approach depending on your audience.
• You have a knack for employee customer support and enjoy taking on technical challenges.
• You manage your time and projects expertly, prioritizing, planning, and organizing with ease.
• You thrive in a collaborative environment, working with internal and external stakeholders to keep projects moving.
• You handle tight deadlines with a cool head and clear vision.
• You love sharing ideas and finding simple solutions to complicated problems.
• You highlight opportunities for automation and enjoy building out scripts that deliver complex workflows.
• You work best in a culture of learning where you feel supported, motivated to grow, and are given ample opportunity to be a top performer.

How You'll Make an Impact

• Utilize centralized software distribution and system configuration tools such as Microsoft Endpoint Configuration Manager (MECM), Intune, Jamf, Apple Business Manager (ABM), and Knox to enable zero-touch deployment of endpoints like laptops, tablets, and mobile phones.
• Utilize endpoint device tracking tools, advise on device renewals, provide consultation for non-standard equipment, and help plan, research, and execute large device renewal projects.
• Assist with endpoint (desktop, laptop, tablet, bar-code scanners, etc.) setup, moves, and tear down on an as-needed basis.
• Utilize ServiceNow as the ticketing tool by following ITSM best practices.
• Draft knowledge base articles in ServiceNow.
• Adhere to organizational security policies, ensure the integrity of endpoints and supporting systems, improve security practices, document policies, manage encryption keys, educate clients and support teams on security best practices, identify and remove malware, and manage local admin passwords.
• Provide monthly on-call support on a rotation basis.
• Travel to AMA Retail Centres across Alberta.

What You Bring to the Table

• You have a post-secondary degree or diploma in Information Technology or Computer Science.
• You have 1-3 years of relevant experience.
• You have strong skills with systems such as macOS, Microsoft Windows Operating System, O365, and anti-virus solutions.
• You have an understanding of enterprise Endpoint and digital device deployments, experience with ServiceNow, Microsoft Intune, MECM, Active Directory, Azure Active Directory, Group Policy, Jamf, ABM, Knox, PowerShell scripting, and PowerBI.
• Experience with Azure DevOps Services and VDI (Azure VD, W-3365, Citrix, etc.) would be an asset.
• Experience with telephony and audio-visual technologies is considered an asset.

Belonging Matters Here
AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact . We'll work with you feel supported throughout your journey with us.
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WORK MODEL: Remote
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We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Skills Required