Job Description

About Wondershare

As a renowned global leader in creativity and productivity solutions, Wondershare is dedicated to making cutting-edge technology accessible to everyone, fostering efficiency and innovation. With over 100 million users across 150 countries, we provide a wide range of creative software solutions, including video editing, graphic design, and AI-powered tools. Our mission is to empower the next generation of creators, and our Canadian team plays a vital role in shaping this vision.. We are now looking for a

Community Manager (Discord-focused)

to join our team and support the growth of our AI content creator and video template community. This role will focus on engaging creators, building an active and welcoming Discord space, and supporting our Pro Creator Program through effective communication and community initiatives.

Job Responsibilities

Respond to creator inquiries and messages with clarity, empathy, and professionalism. Familiar with Discord and able to moderate and manage our Discord server, ensuring it remains welcoming, structured, and rule-abiding. Track recurring questions, issues, and community feedback to provide actionable insights for product and program improvements. Design and publish community-facing assets (e.g., event banners, announcement visuals, tutorial guides) using Canva or similar tools. Collaborate with cross-functional teams to track community performance and assist in community events and creator initiatives.

Required Skills and Qualifications

Strong interpersonal skills with the ability to communicate patiently and effectively with diverse creators. Excellent English proficiency in speaking, reading, and writing, with fluent and natural communication skills; Chinese language ability is a strong plus. Basic understanding of community engagement logic and online moderation principles. Familiarity with Discord features, roles, bots, and community best practices. Ability to use Canva (or similar design tools) to create simple, visually appealing designs. Organized, detail-oriented, and capable of tracking community inquiries and feedback systematically.

Nice to Have

Experience moderating or managing Discord servers or online communities. Strong written communication skills; ability to be clear, concise, and empathetic. Passion for AI, video creation, or digital communities. Prior experience working with creators, influencers, or online content programs.

#JoinWondershare

Wondershare's diverse culture fosters a friendly, open-minded workplace. As a member of a dynamic, high-performing team, each Wondershare employee is driven to learn, valued for their contribution, and approaches each day excited to make an impact. With great reasons to work here, take advantage by submitting your application to join our growing team.

Wondershare is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, political belief, or conviction of a criminal or summary conviction offense unrelated to their employment.

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