Job Description

Employment Type : SGEU Term 9 months or more
Location(s) : SK
Salary Range : $32.697 - $39.809 Hourly
Salary Supplement : included in hourly salary range (in-scope)
Why eHealth? We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization. We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. There is no greater job satisfaction than knowing the work you do is directly related to saving a life or bringing a new one into the world. Although we may not be front facing with patient care, we have a huge role in maintaining and improving IT systems and supporting health care providers and teams throughout Saskatchewan in delivering the best possible care to patients, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals, and diagnostics. Additional programs and services that support patient care and information include Virtual Care, MySaskHealthRecord, the Provincial Electronic Health Record, Health Registries (eligibility for health services/distribution of health cards) and vital event records. Our vision is \xe2\x80\x9cConnected healthcare, accessible to everyone, everywhere\xe2\x80\x9d with a mission to \xe2\x80\x9cCollaborate to transform healthcare through the use of information and innovative technology\xe2\x80\x9d. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration. About the Role:
Reporting to the Manager, Citizen Services, eHealth is looking for a Junior Business Analyst who has a customer focus and values knowing that the work they do has a direct impact on the lives of Saskatchewan citizens. The Junior Business Analyst role is responsible for supporting MySaskHealthRecord and Organ and Donor Transplant Registry applications. As part of the Citizen Services team, you will develop standard work and engage with stakeholders both internally and externally. What will be expected: Support initiatives, clear and concise documentation, implementation planning, incident management and support. You must have a passion for customer service and an aptitude for problem solving to understand their problem and be able to communicate that to others.
Typical Daily Duties:

• Liaise with end users, customers, and third party service providers
• Providing support for technology solutions
• Ensures that recommendations include sufficient controls
• Identifies opportunities where business processes can be enhanced through the implementation of technology or by other techniques
• Participate in projects as needed to ensure that services are smoothly transitioned into Support Services

Typical daily duties will vary based on the day-to-day. What we are looking for:
To succeed in this role, you must be able to build strong relationships, have a strong customer service focus, be skilled in solving IT problems, and know when to make timely connections with internal tech experts and eHS program areas. To make that happen you will demonstrate written and verbal communication skills and thrive in a dynamic, technology driven environment. Your developing experience and skills in effective communication, problem solving, documentation standards, and a rigor for change management protocols and quality control are an asset. Within our environment, the situations you will encounter aren\xe2\x80\x99t black and white and you must enjoy \xe2\x80\x98working within the gray\xe2\x80\x99.
You will bring:

• Knowledge of database concepts, theories and principles;
• Knowledge of requirements analysis and solution design principles;
• Knowledge of commercial software applications;
• Health sector related business knowledge is required;
• Experience with facilitation as well as proficient in solving complex problems, delivering solutions;
• A passion for continual learning;
• Experience in the integration of healthcare IT applications with a focus on common EHR systems, interoperability standards are an asset. ITIL Certification is also considered an asset.

The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Computer Science or related area of study. An IIBA Entry Certificate in Business Analysis (ECBA) with equivalent combination of experience will be considered. (BRONZE) In addition, the successful candidate will have at least 1 year of experience working within an integrated IT/Health support environment.
You will be:

• Flexible, organized and quick to learn in order to independently prioritize and organize your own workload to meet tight deadlines and successfully complete projects in a changing environment;
• Patient, honest, discreet and respectful/tactful while working with various types of sensitive information (e.g. personal health information);
• Service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc.;
• Creative, logical, and have a strong motivation for continuous improvement and learning; and
• Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated;

Competencies
Communication

• Write/create and communicate (verbal and written), explain or present information to a wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirement documentation and procedures, at a level appropriate to the target group;

Problem Solving

• Identify, explore and evaluate options on processes and methodologies and information technology solutions in order to design new business systems and develop feasible recommendations;
• Ability to extract, recall, synthesize, conceptualize and apply ideas, processes and information to incorporate new technology in a constantly changing technological and business environment

Interpersonal

• Build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client\xe2\x80\x99s knowledge and ability to use and apply services;

Organizational

• Independently prioritize and organize one\xe2\x80\x99s own workload to meet tight deadlines and successfully complete tasks in changing environment;

Analytical

• Gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints;

Team work

• Work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships; and

Technical

• Test, implement or adapt existing systems/applications in an integrated environment taking into account design alternatives, business requirements and system impacts. (Technical);
• Create and maintain Interoperability standards, profiles, and implementation documentation;
• Convert business requirements into technical specification for data integration and reports.

If this role sounds like the opportunity you have been looking for to challenge yourself, make a difference in people\xe2\x80\x99s lives, and display your abilities \xe2\x80\x93 we would love to hear from you! Level: SGEU-SIT08
Anticipated Start Date: January 15, 2023
Location: Open to SK (On-Site) Length of term: 2 years
We are committed to workplace diversity.
Number of Openings : 1
Closing Date: Dec 13, 2023, 11:59:00 PM






Contact Us
recruitment@eHealthSask.ca