Job Description

Seasonal

Job Purpose

The Junior Beauty Advisor is responsible for all aspects of the customer service activities in compliance with company standards while maintaining Clore's brand image. The main goal of Junior Beauty Advisors is to maintain a functional yet welcoming store environment, through exceptional courteous customer service and store appearance. A Junior Beauty Advisor must work to attain a general understanding of the products carried at Clore as well as their basic features in order to promote customer loyalty and satisfaction.

Responsibilities


Store OperationsProvide exceptional customer service with a professional image and service on a day-to-day basis Optimize store sales and increase profitability by monitoring and communicating with inventory specialists for low stock or popular items Monitor sales floor for loss prevention issues and report to the Store Manager Take responsibilities and be dependable with your working schedules to ensure an optimal workflow and efficiencies Be proactive in maintaining a clean and safe working environment Tour the sales floors regularly and become familiar with department sections, general products and popular brands carried in store location Thoroughly understand store policies and procedures Other duties may be assigned as necessary


Staff Relations

Seek council, guidance, and follow management practices of your Supervisor and Senior Beauty Advisors Work closely with co-workers to support a good team environment


Customer Service

Deliver and maintain the Clore's standard of courteous customer service and professionalism Become familiar with specific customer needs in order to learn to answer questions professionally, and also be able to offer practical advice Keep up to date and promote special promotions, displays and events, such as seasonal sales and in store promotions


Product Knowledge

Educating self on general store products, major store brands and current beauty trends Give feedback to staff and customers of personal experiences of product usage Submit product reviews as requested in a timely manner

Competencies and Person Specification


The role of the Junior Beauty Advisor requires:

Communication

- clear communication skills

Team Player

- ability to cooperate and collaborate with others

Drive

- a high degree of self-motivation and the ability to motivate others

Dependability

- a high degree of reliability, responsibility, dependability and the ability to fulfil obligations in a timely manner

Initiative

- a willingness to take on responsibilities and challenges in a proactive manner

Self-Assessment

- the ability to handle feedback and constructive criticism

Customer Service

- a passion for creating the highest possible customer experience

Interpersonal Skills -

ability to interact with others in a positive manner

Key Relationships

This person reports directly to the

*Beauty Advisor Supervisor and Manager

Other key relationships are:

Retail Staff
In store customers

Physical Requirements and Working Conditions

Working in a retail environment with high levels of traffic (customers and merchandise) Standing and walking for the majority of shift Talking and listening to customers and fellow employees Minimal amounts of carrying and lifting (boxes up to 20lbs) Climbing ladders occasionally to reach products on high shelves Irregular working hours, especially during busy seasons

Qualifications

Hairstyling, esthetics and cosmetology knowledge is an asset Minimum Education Level: High School Diploma or equivalent (GED/OSSD) is an asset * One year of customer service experience in a retail environment is an asset, preferably health and beauty.