Job Description

Job Type: Permanent
Reference code: 120562
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Have many careers in one Firm.
• Build a network of colleagues for life

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Do you enjoy collaborating with others to help solve problems? Keep reading!

What will your typical day look like?

As an analyst in the IT Support Services Team, you will configure, deploy, troubleshoot and provide hardware support for firm devices. You will provide end-user support and training on new and existing applications. With this, you will work both independently and within your team to identify opportunities for innovation in client service delivery and process efficiency. You have strong interpersonal skills and have a demonstrated ability to solve technical issues.

About the team

The Canadian End User Technology Mobility team is responsible for the administration and support of corporate mobile accounts for Deloitte Canada. We are looking for a self-motivated individual who would like to be a part of a fast-paced mobility team. The successful candidate's primary responsibility would be to monitor mobile account requests, provide guidance and support to our employees as it pertains to mobile accounts and will be working with Canadian mobile phone carriers on account activities including creation, updates, transfers and terminations. Some overtime and after-hours support may be required.

Enough about us, let's talk about you

• Post-secondary degree or equivalent experience
• Proficient with the use of a computer
• Strong organizational skills
• Strong communication skills
• Focused on quality with attention to detail
• Quick learner
• Familiar with Canadian mobile phone carrier ecosystem
• Comfortable with the use of Excel and some built-in functions/formulas like VLOOKUP/XLOOKUP, Pivot, etc.
• Familiar with ServiceNow - Incident, Request and Change Management
• Ability to be proactive with process improvement
• Commitment to customer service principles
• Ability to work independently and in a team environment
• Emphasis on sharing of knowledge through good communication, peer training and written documentation
• Ability to work well under pressure and to meet deadlines
• After-hours work on occasion
• Bilingualism considered an asset (specifically English/Spanish or English/French)

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Metis, and Inuit peoples. We are all Treaty people.

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