Job Description

Precision Auto CSN in Uxbridge is seeking a dedicated and enthusiastic Jr Estimator/CSR to join our team. In this dual role, you will assist with estimating vehicle repair costs while also providing top-notch customer service to our clients. This position is perfect for someone who is eager to learn and grow within the collision repair industry.

Primary Responsibilities:

Assist in preparing detailed cost estimates for vehicle repairs. Accurately assess vehicle damage and prepare detailed estimates Identify hidden damage and update supplements as required Follow insurer and OEM repair procedures to ensure compliance and quality Communicate effectively with customers to provide updates on their vehicle's repair status. Manage incoming customer inquiries, both in-person and over the phone. Keep all estimates, files, and shop management systems accurate and up to date Verify and source parts correctly, keeping repair costs efficient Work with technicians, insurers, and vendors to keep repairs moving smoothly Perform final quality checks before vehicle delivery Submit invoices, supplements, and supporting documents on time Support the scheduling of appointments for vehicle assessments and repairs. Provide administrative assistance and maintain accurate records of customer repairs. Knowledge of Insurance "DRP" practices / guidelines Learn and utilize estimating software and systems under the guidance of senior estimators. Coordinate with technicians and parts suppliers to ensure efficient workflow. Answering Phone's Preparing work orders

Requirements

Excellent communication skills, both verbal and written. Strong organizational and multitasking abilities. A positive attitude that will be felt by both your fellow co-workers and our customers A willingness to learn and adapt in a fast-paced environment. Expert knowledge of estimating software (Mitchell/Audatex) and computer management systems (Bodyshop Connect, Progi Parts/Sync) is a must. Valid Ontario driver's license. Previous experience in customer service or the automotive industry is a must. A team-player mentality with a focus on providing exceptional service to customers.

Benefits

What we offer:

. 5 day work week Mon - Thursday 8-5 Friday 8-4

Benefits: Group Insurance * Pay: Depends on experience.