Job Description

About Yocale:

Yocale is a dynamic and growing company that provides a comprehensive business management platform for appointment-based businesses, primarily within the Beauty and Healthcare sectors. We're dedicated to simplifying business operations for our clients, empowering them to focus on what they do best. We're passionate about helping our customers succeed and are looking for a motivated individual to join our Customer Success team.

Job Summary:

Are you a people person with a knack for problem-solving and a love for teamwork? Do you enjoy helping others and building strong relationships? If so, we want you! As a Junior Customer Success Specialist, you'll play a crucial role in ensuring our customers, primarily in the Beauty and Healthcare industries, have a smooth and successful experience with Yocale.

This is a fantastic opportunity to kickstart your career in customer success and grow with a supportive team. This is an in-office position at our North Vancouver HQ.

Key Responsibilities:

- Sales Handoff & Onboarding:

Manage the smooth transition of new clients from the

sales team, ensuring a seamless onboarding experience and setting them up for success.

- Onboarding & Training:

Guide new Yocale customers through the platform, providing

clear and patient training on setup and configuration, with a focus on simplifying their business management.

- Customer Support:

Respond to customer inquiries via email, phone, and chat, offering

timely and effective solutions.

- Relationship Management:

Build and maintain strong relationships with customers,

ensuring their ongoing satisfaction.

- Platform Guidance:

Assist customers with navigating and utilizing Yocale's features,

demonstrating best practices.

- Feedback Collection & Product Liaison:

Gather detailed customer feedback and

documented needs, relaying them to the product team to inform future development.

- Documentation:

Create and update helpful guides and FAQs for our customers.

- Problem Solving:

Investigate and resolve customer issues in a patient and efficient manner.

- Data Management:

Utilizing Excel to track customer interactions and produce reports.

- Team Collaboration:

Working effectively as part of a team to achieve shared goals.

- Time Management:

Meeting deadlines and managing tasks efficiently.

Participation:

Contribute to team meetings and committees to improve processes.

Qualifications:

- Excellent communication and interpersonal skills.

- Patient, empathetic, and customer-focused attitude.

- Strong problem-solving abilities and attention to detail.

- Ability to learn new software and processes quickly.

- A positive and proactive approach to work.

- Reliable and hardworking.

- Strong organizational skills.

- Proficiency in Excel.

- Ability to work well under pressure and meet deadlines.

- Ability to contribute positively to a team environment.

- No technical background required!

Bonus Points:

- Experience in customer service or support.

- Experience with SaaS products.

- Experience working with businesses in the Beauty or Healthcare space.

What We Offer:

- A supportive and collaborative work environment.

- Opportunities for professional growth and development.

- The chance to make a real impact on our customers' success.

- Competitive compensation.

- Comprehensive health care and extended health benefits.

- Unlimited vacation policy.

- In-office work at our North Vancouver HQ.

Job Type:

Full-time

Pay:

$39,433.30-$50,853.77 per year

Benefits:

Casual dress

Dental care

Extended health care:

Paid time off

Vision care

Job Type: Full-time

Pay: $39,433.00-$50,853.00 per year

Benefits:

Extended health care
Work Location: In person