Job Description

A workplace powered by you

At BC Hydro, we're working towards creating a cleaner and more sustainable future for all British Columbians and need


people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,


inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,


and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers


and one of Canada's Best Diversity Employers.




We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you're a


person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to


help support you in your application process.

Joint Use Support Specialist

Number of positions: 1 Job Location: Edmonds B03



Employment type: Permanent Region: Lower Mainland



Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid



Annual salary: $ 70,800.00 - 76,300.00

What you'll do

Reviews design work requests for installations of attachments to BC Hydro's distribution infrastructures to ensure
accuracy of costs and pole coding for cost recoveries to meet contractual obligations of the Joint Ownership and Use


Agreement (JOUA). Corrects design work requests related to JOUA or liaises with Distribution Design staff to make


necessary corrections. Approves and processes cost recoveries and adjustments. Monitors design workflow to identify


potential issues; work with stakeholders to oversee workflow issues and advance work requests to completion.




Oversees the Joint Use (JU) unbilled record billings in various stages of completion (such as error logs, Distribution
Analysis & Design (DAD) correction notes, pole plan issuance, incomplete pole identification and Field Completion).


Addresses all issues related to work completion, including working with various groups within Operations, IT and TELUS to


address the data issues then correct, complete and report monthly. Works with stakeholders to resolve stalled Plant


Alterations and interface failures.




Provides JOUA billing administration direction and/or support to meet contractual obligations of the JOUA. Identifies the
root causes of various JU billing errors/issues and engages with stakeholders to prevent these errors by: process mapping


to identify process gaps within the billing, design, work management systems and BC Hydro/TELUS processes;


investigating the application of JU Guidelines, Distribution Instructions and Standards in targeted scenarios; consulting with


stakeholders and subject matter experts; and proposing and facilitating process/system improvement projects to improve


efficiency and data accuracy. Identify system fixes or enhancements and participate with business groups and IT staff in the


planning and implementation of improvements through activities such as testing the enhancements and developing and


delivering user training material.




Provides JOUA administration direction and/or support by: providing guidance and clarification to stakeholders on the
application of JOUA and JU guidelines; identifying opportunities to improve JU processes; discussing process


improvements and impacts with stakeholders; working with stakeholders to implement process improvements; resolving


various BC Hydro/TELUS issues related to JOUA; verifying issues and responding to external customers directly or


forwarding to applicable stakeholders for response or corrective action such as co-ordination of safety related issues to


completion.




Provides 2nd level help desk support for Joint Use Administration System (JUAS) and DAD (object specific, i.e. pole
related data) database administration by: creating and modifying databases and master files; responding to user system


inquiries and troubleshooting issues; coordinating with Technical Support and working with primary database users to


determine required modifications to resolve problems; working with other system/application owners to resolve JUAS


interface issues; carrying out user acceptance testing to ensure fixes/enhancements meet functional and operational


requirements; establishing and maintaining JUAS user-access database policies and procedures and co-ordinating access


review with TELUS; and validating data performance monitoring guidelines to ensure data accuracy.




Reviews design work related to JOUA according to existing process maps, operating procedures, instructions, manuals
and other guidelines. Develops updated or new process maps, etc., to reflect proposed solutions to increase efficiency/

accuracy, and presents the updated or new document to the relevant governance committee for approval.




Maintains JOUA dashboard to monitor and track progress of work and milestones

Prepares or updates field and system documentation, new or revised operating procedures, instructions, manuals and
other guidelines.




Establishes and maintains key relationships and represents JOUA interests with other groups involved in the delivery of
projects, including other departments, consultants, contractors and suppliers through attendance at relevant governance


committee meetings and attendance at internal and external meetings with the groups involved in the delivery of process


improvements.




Occasional requirement to conduct field audits to ascertain plant/wireline placement and pole ownership.


Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

Certificate in a technical field of study (such as Computer Science, Information Technology or Electrical Engineering
Technology) from a nationally accredited program; and two (2) years of electrical utility design or business/operational


processes and systems (such as help desk experience).




OR




Completion of BC Hydro's design training program; and four (4) years of electrical utility design experience.


Requires Electrical Utility Fundamentals course (or equivalent); or must be completed within one (1) year of starting in the
job.




Must hold a valid class five (5) driver's license.

What we offer

A comprehensive benefits package A minimum of 15 paid vacation days A lifetime pension Flexible work model, depending on your role type Training and development courses


For more information on the benefits we offer, visit bchydro.com/benefits.




A condition of employment for this job is that you maintain the following requirements in good standing:


Driver's License Type = Class 5




Location: Burnaby, British Columbia, Canada V3N 4X8

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca


Please note that testing will be included as part of the assessment process.


Before you apply, please confirm you meet BC Hydro's time in role requirement. M&P employees must meet the time in role


requirement specified in their most recent offer letter. For MoveUP and IBEW employees, the current time in role as


outlined in the Collective Agreements will apply.




Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,


include your Trades Qualification. This will ensure we have all the necessary information to assess your application without


any delays.

Date Posted:

2025-07-16

Closing Date:

2025-07-23



For internal use 52191753