Job Description

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31340:

Customer Service Representative

Union:

CUPE Local 5167

ID #: 6940

Close date:

Interested applicants please submit your application by 4:00 p.m. on August 27th, 2025

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Duration: 12 months

Internal applicants should apply with your work e-mail address

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External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.




Performs cashiering duties by maintaining cash float, receiving payments from residents in the form of cash, money orders or cheques and issuing receipts according to established guidelines.

GENERAL DUTIES

Balances cash and prepares bank deposit for security pick ups on a daily basis.





Operates Interac terminal, issues receipts and balances daily.





Inputs post-dated cheques into the system and ensures post dates are deposited to resident accounts on first of every month by preparing batch numbers of postable accounts and deposit numbers for reconciliation of month-end deposits.





Maintains all electronic pre-authorized payment plans for resident accounts by setting-up banking information, adjustments and deletions as required via Northgate system.





Processes Pre-Authorized Payment Plan on a monthly basis, transmits via internet, and ensures payments are posted to residents' accounts on the first of each month.





Receives and records all inquiries from general public, employees, outside agencies such as banks, law firms, housing registry and Ontario Works.





Follows up and responds to inquiries on matters relating to resident accounts from property managers, property management clerks and community relations workers.





Performs word processing functions.





Enter's utility invoices into the system





Prepares yearly tax receipts as requested.





Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.





Performs other duties as assigned which are directly related to the major responsibilities of the job.

QUALIFICATIONS

Previous business and administrative experience related to the duties listed above.

Demonstrated experience working in a customer services environment serving a diverse, multicultural, multilingual public. Must possess excellent organizational, interpersonal and conflict resolution skills in order to deal with staff, residents and the general public in a timely and efficient manner.

Developed understanding of business accounting concepts. Ability to work with figures and balance cash transactions. Demonstrated ability to operate a point of sale cash register.

Experience in a computerized environment. Working knowledge of Microsoft Office XP (Microsoft Outlook, Word, Excel and database software). Previous experience using the Paris and Northgate software systems would be considered an asset.

Demonstrated ability to work independently using initiative and judgment to meet deadlines as required.

NOTE 1:

As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Records & Judicial Matters Check, at their own expense, prior to beginning work in this position.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.