Job Description

Join Us for our Job Fair from November 3, 2025, and November 4, 2025
Monday - Tuesday | 9:30 AM to 3:00 PM
ONE YEAR OF EXPERIENCE AS SECURITY OPERATIONS CENTRE (SOC) OPERATOR IS AN ASSET
IN-PERSON INTERVIEWS WILL BE CONDUCTED
7451 Kingston Rd. Toronto, ON, M1B 5S3
Be part of Ontario's top-rated security company, providing over 36 years of security excellence in the GTA. We are committed to offering great employment and career development opportunities within the security industry.
OUR VALUES:
POSITION SUMMARY:
Exciting Opportunity Alert! We're hosting a job fair for the Security Operations Centre ( SOC ) Operator role. Our clients are located in Downtown 's your chance to shine, showcase your skills, and fast-track your way into a rewarding career!
Don't miss this golden opportunity! Remember, it's a First-Come, First-Served event, and we're only admitting two candidates in the interview room at a time. To save time, we highly recommend submitting an application beforehand.
This is your time to impress us with your experience, qualifications, and enthusiasm. We'll be conducting on-the-spot interviews, so come prepared to seize the moment!
Grab this chance to join our dynamic team. We can't wait to meet you!
VACANCY DETAILS:

• Location: Downtown
• Position Type: Full-Time / Part -Time, Permanent
• Duration:10-12 hour shifts ( Overnights )
• Compensation: $19 - $20 per hour
• Requirement: One-year experience in a Security Operations Centre ( SOC ) environment is preffered.

KEY PURPOSE:
The SOC/Control Room Operator will be the central monitoring and coordination point for all physical-security operations at the facility. This person continuously monitors video feeds, alarms, access control systems, and incoming telephone and radio communications and will be responsible for coordinating, in real time with on-site security personnel, maintenance personnel, and emergency responders to maintain a secure environment, across the contract portfolio.
POSITION RESPONSIBILITIES:

• Monitor live CCTV/VMS feeds for suspicious activity, safety hazards, security incidents and operational issues.
• Manage alarm systems and access control events: acknowledge, verify, escalate, reset sensors, and investigate alarm histories.
• Dispatch and coordinate guard/mobile patrol responses via radio, telephone, or security software; track officer location and status.
• Maintain real-time incident logs, occurrence reports, and shift handover documentation; assist in evidence export and playback when required.
• Remain alert at all times: verify alarm/exception notifications with immediacy and priority, decide appropriate action, escalate per Post Orders.
• Provide technical first-tier troubleshooting and reporting of security hardware/software glitches (e.g., offline camera, sensor fault) and liaise with IT/integrators as needed.
• Uphold client/site standards: privacy/confidentiality, follow building management protocols and support emergency drills.
• Contribute to continuous improvement: identify patterns of false alarms, suggest system/process enhancements, and build strong relationships with adjacent teams.

REQUIRED SKILLS AND ATTRIBUTES:
Valid Ontario Security Guard Licence.
Comfortable working in a 24/7 shift environment.
Ability to operate multiple software systems concurrently (VMS, alarms, access control, reporting tools) and learn new ones quickly.
High level of situational awareness, able to remain sharply attentive over long periods.
Clear, professional communication, via phone, radio, or written reports.
Calm under pressure; ability to rapidly assess situations and follow escalation paths.
Proven attention to detail: noticing small anomalies, maintaining accurate logs.
Strong team orientation and willingness to coordinate with other departments.
POSITION REQUIREMENTS:
Previous control-room, dispatch, or SOC experience.
Familiarity with video management systems and access control systems.
Experience in construction or campus security environments.
Understanding of Building Automation Systems (BAS) or Fire Panel signals.
Additional certifications: First Aid/CPR, WHMIS, Fire Safety, Incident Command.
Please note that the Job Fair ends at 3:00 PM each day. If you are still in line at closing time, you can either return on any remaining day of the job fair or submit your profile through our standard hiring process to be considered for another position.
WE LOOK FORWARD TO MEETING YOU!
Knights On Guard is an inclusive and equitable employer. We consider applicants without regard to race, color, creed, ancestry, origin, sex, sexual orientation, marital status and family status, handicap, or other protected status.

Skills Required