Job Description

Job Title: Job Coach


Company: John Howard Society of Victoria


Location: In Person, Victoria, BC


Job Type: Full-time, Permanent


Work hours: 40 hour per week, Mon - Fri, 8 am to 4:30 pm


Salary: $26.15 - $27.74 per hour


Benefits: Employee Engagement Activities, Organization Events, Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, RRSP match

Who We Are:

John Howard Society of Victoria is a fast paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.


At John Howard Society of Victoria we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs.

Our Vision, Mission, Goals, and Values:

Our Vision: A safe, healthy, and inclusive community for all Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence Our Goals:

+ Service Excellence: Improve the quality of life of the people we service through more relevant, accessible and sustainable services.
+ Organizational Sustainability: Realize a resilient operational and governance model that supports JHSV to consistently serve the end-to-end client journey.
+ Capacity: Increase our capacity to work effectively and efficiently as a team.
Our Values:

+ Our Service Commitments (How we provide services to clients) - Dignity, Advocacy, Empowerment
+ Team Values (How we work together) - Collaboration, Accountability, Resiliency

What We Offer:

Competitive Benefits: Enjoy paid vacation, sick and personal time, health and dental plans, long-term disability, critical illness and RRSP Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities. Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community. Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues. Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.

About the Program:

Employment program supports persons with self-identified disabilities who are experiencing barriers to employment. The objective of the program is to prepare participants to acquire new skills and enhance existing skills, so they find long term success in finding and keeping good jobs and contributing to healthy, inclusive society. Participants receive the skills and support to help in preparing for, finding, and keep good jobs or becoming self-employed, or advancing in their careers, or taking on new or greater responsibilities.

Position Summary:

The Position reports to Manager, Employment Programs


Job Coach at the John Howard Society of Victoria, plays a vital role in empowering individuals with employment barriers and self-identified disabilities to secure employment. The position involves administering intake processes, developing employment opportunities in the Construction and Hospitality sectors, and providing intensive support during work experiences. The position will also engage with employers to facilitate successful transitions for participants, documenting their progress and creating personalized Employment Plans. This full-time position offers an opportunity to make a meaningful impact in the community while fostering a supportive and inclusive work environment. This is an in-person role with no opportunity to work remotely.

What You'll Be Doing:

Client Support and Case Management (60%)

Conduct intake assessments to identify barriers and employment goals for clients. Provide training and support to enhance our clients' job readiness, resume writing, interview preparation and skill development. Develop and Identify employment opportunities suitable for participants in the Construction and Hospitality Industry. Provide intensive support during participants' work experiences to ensure success. Follow up with participants at 30, 60, and 90 days post-work experience to monitor progress. Document participant progress and employment status in the client management system. Facilitate transportation for participants during their initial employment phase. Coordinate classroom support and manage materials as needed. Purchase industry-specific safety equipment for participants when required. Educate employers about the goals and purposes of employment programs. Collaborate with participants to develop and revise their next step plans as necessary. Assist with participant touchback sessions based on individual needs.

Community Engagement (20%)

Build relationships with local employers to secure job placement opportunities. Provide ongoing support to employers to ensure a smooth transition for program participants into employment Promote the programs to potential referral sources consistently and on an ongoing basis. Mediate any conflicts that may arise between employers and employment participants.

Administration (20%)

Ensure the administrative tasks associated with each intake are coordinated Ensure timely completion of employer satisfaction surveys. Submit reports detailing participant activity and statistical information to the Manager, Employment Services as required. Provide office and reception coverage as needed.

Perform other duties and projects as required and not limited to the responsibilities as mentioned.

The assigned percentage of job responsibilities may vary based on organizational and operational priorities.*

What We're Looking For:

Qualifications:

Diploma in Human Services or a related field, or equivalent combination of education and experience. Minimum of 1 year of experience in employment services, job coaching, or related roles. Background in working with vulnerable populations, particularly those with mental health issues, addictions, or developmental disabilities. Proficient in verbal and written English at a professional level, with excellent communication and interpersonal abilities. High proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint). Valid Class 5 Driver's License and access to a reliable vehicle. Criminal Record Check. Emergency First Aid certification is an asset. Ability to manage confidential and sensitive information effectively and possess strong integrity.

Skills and Competencies:

Dispute mediation or resolution and problem-solving skills. Experience in coordinating administrative tasks associated with client intakes and managing the program requirements. Experience in providing training and support for job readiness, including resume writing and interview preparation. Familiarity with employment opportunities in the Construction and Hospitality industries. Ability to provide intensive support during work experiences and monitor participant progress. Ability to work independently and as part of a team. Flexibility to adapt to the evolving needs of clients and the organization.

Who You Are:

Empathic: Ability to understand and relate to the challenges faced by vulnerable populations. Strong Communicator: Proficient in verbal and written communication, facilitating workshops, and presenting to diverse groups. Relationship-Builder: Proven ability to establish and maintain connections with clients, employers, and community partners. Integral: Commitment to managing confidential information with a high level of trustworthiness. Self-Motivated: Highly motivated and action-oriented, demonstrating a proactive approach to client support and program improvement. Collaborator: Ability to work effectively within teams and with various stakeholders to achieve common goals. Adaptable: Flexible in responding to the changing needs of clients and the organization. Culturally Competent: Awareness and sensitivity to multicultural issues and diverse backgrounds. Resilient: Capability to handle challenges and setbacks while maintaining a positive attitude

Creating Safe, Healthy and Inclusive Communities

at JHS Victoria:

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we're excited to invite applicants from all backgrounds to join our team! We understand that everyone's journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email hr@jhsvic.ca if you have a need for any accommodation. We're here to help!

Ready to Make a Positive Impact?

If you're passionate about making a positive impact in people's lives and meet the qualifications for this role, we'd love to hear from you!


Please submit your application through our portal. Submission deadline is November 24, 2025 and we'll be reviewing applications on an ongoing basis until the position is filled. So don't wait--apply today and take the next step in your journey with us!