Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
The successful candidate will be a key member of the Eastlink Business Applications team, focused on service management and workflow development/implementation, especially on ServiceNow. They will also provide support for cloud applications, ensuring security best practices are followed. They will work with groups across the business to identify and adapt existing processes into ITSM workflows, monitor key metrics to ensure applications are well maintained to deliver quality service to internal and external customers. The role will provide a high level of technical escalation in troubleshooting and resolution of complex and/or critical outages as well as accept the ownership of the issue until it is resolved.
Responsibilities:
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