It Technician Level 2

Montreal, QC, Canada

Job Description


We are currently looking for an IT support technician - level 2 for one of our clients in the east end of Montreal. This is a permanent position, hybrid format. The salary offered varies according to experience ($50,000 to $60,000).
Your duties will be:

  • Provide software, hardware and operational support to employees and stores and manage incidents
  • Provide support to the Level 1 team during incident escalation
  • Participate in the store opening process and coordinate activities with various suppliers
  • Configure and install workstations, printers, software and other components and peripherals according to service levels
  • Participate in various IT projects related to store operations, head office and distribution center
  • Document interventions in a ServiceNow ticketing center system
  • Write documentation on procedures, policies and departmental processes
  • Contribute to the maintenance of good computer security practices (Antivirus (McAfee), Networking, Windows Update)
  • Maintain an up-to-date inventory of computer hardware/software
  • Perform and follow up on operational tasks of store sales
  • Maintain up-to-date skills in his or her field of activity
  • Participate in all other activities related to the IT department
Fed IT

As recruitment experts in the IT field, Fed IT is a recruitment agency selecting the best applicants for both temporary and permanent contracts. All our consultants are IT experts and they speak your language. We are committed to working with...

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Job Detail

  • Job Id
    JD2200422
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $50000 - 60000 per year
  • Employment Status
    Permanent
  • Job Location
    Montreal, QC, Canada
  • Education
    Not mentioned