Job Description

Customs broker and international freight forwarder, Axxess is a family-owned company serving import and export businesses since 1998. Members of our team make the difference through the personalized service they provide to our clients. They are competent, respectful, caring, and enjoy taking on new challenges!


At Axxess, we are committed to supporting our experts throughout their careers. We provide you with all the tools you need so you can grow and share your experience with the team!


Interested? We are looking for our next

Intermediate IT Support Technician

to join our Information Technology department in

Montreal

.

You will enjoy many benefits such as:

The possibility to work from home 2 days per week Group insurance Group RRSP with employer contribution Employee Assistance Program (EAP) 7 personal days in addition to annual vacation Training fully covered by Axxess

Key Responsibilities:

Assist the Senior IT Technician in maintaining and improving on-site and cloud-based IT infrastructure. Provide Level 2 technical support to internal users (workstations, printers, software, networks). Support the Junior IT Support Technician with complex Level 3 cases. Diagnose and resolve hardware, software, and network issues within established timelines. Install, configure, and update IT equipment, peripherals, software, and operating systems. Manage user accounts (creation, modification, deletion, permissions). Monitor network performance and report anomalies or service interruptions. Perform regular backups and assist with system restoration when required. Document technical interventions and maintain the internal knowledge base. Participate in IT projects and technology deployments under senior supervision. Maintain IT asset inventory and recommend improvements. Apply IT security policies and ensure workstation compliance. Deliver high-quality customer service and ensure user satisfaction.

Required Qualifications:

AEC or DEC diploma in Information Technology or equivalent experience. 1 to 2 years of experience in technical support or a similar role. Intermediate proficiency in Microsoft 365 user support. Intermediate knowledge of ITSM tools. Intermediate understanding of systems and networks (servers, VoIP, security). Intermediate hardware and software support skills (Windows 10/11). Excellent bilingual communication skills (English and French), written and spoken. Strong analytical and problem-solving skills under partial supervision. Strong customer service orientation and ability to work under pressure. Motivation to learn and grow in a collaborative IT environment.
This role may, on occasion, require flexible or non-standard working hours.

Don't meet all the requirements? Apply anyway

-- experience comes in many forms, and we encourage all qualified candidates to apply.


To apply, please submit your resume via our website or Indeed. Selected candidates will be contacted within a maximum of two weeks.

The use of the masculine gender in this posting is intended solely to lighten the text.