Job Description

General information

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Reference

2025-2102

Position description

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Category

Business Partner Functions - IT

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Job Title

IT Technician


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Company Details

Novocol Pharma is a growing contract development and manufacturing organization (CDMO), specialized in sterile injectable cartridges and combination product manufacturing. We strive for excellence and customer-centricity to deliver value to global pharmaceutical clients through contract services for drug development and commercial manufacturing. With over 40 years in operation, our team of 600 employees and modern facilities, located in Cambridge, Ontario provide a personalized and responsive experience for our customers. We are focused on serving our strategic partners and patients with quality, integrity, and value.




Our employees are our number one asset! We offer developmental opportunities, excellent compensation and benefit programs, discounted gym memberships, work/life balance programs, employee recognition, social events and spirit days.







We are a proud member of the Septodont group of companies. Septodont is a pharmaceutical and medical device company with a global leadership position in dental pain management. The group counts over 2000+ employees worldwide and has remained a 100% family owned company for over 90 years. Our Cambridge facility serves as a significant manufacturing site within the Septodont group with high volume dental anesthetic production for a global customer base.




We have an opportunity for an IT Technician.


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Job Summary

The IT Technician is accountable to the IT Manager, Service and Support Americas. The position is responsible for all activities relating to the operation and support of internal office systems, including copiers, phones, desktop / laptop computers, and mobile devices, including organizing new user hardware and software installations and upgrades. The IT Technician provides help desk support in accordance with the requirements outlined in Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs).


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Responsibilities

Provide excellent customer service to ensure success acting as first and second level of support/help desk for internal customers (employees) Escalates issues internally and/or with external vendors when required to ensure timely resolution. Participate in continuous improvement activities related to service delivery and the end user experience. Models expected behaviours, supporting a service delivery excellence culture:
Seeing everything through the lens of the customer.
Paying attention to the physical environment because everything speaks. Providing service delivery that will create service wows. As the desktop / mobility user experience expert take responsibility, at the manager's discretion, for the maintenance / troubleshooting, and configuration, as well as repairs / upgrades, of Computerized office systems (including phones, copiers, PCs) Mobile device management Client OS and apps Accountable for monitoring IT supplies (i.e. computer hardware, accessories, printer/copier supplies) and requests / orders supplies as needed. Independently prioritizes and executes work, using the Information Technology ticket system and IT master plan, and proactively tracks and reports on activities and projects. Assists with maintenance activities for on premise servers and systems (at the manager's discretion). Provides recommendations on the selection and implementation of new technologies. Follows information privacy and security guidelines. Demonstrates the Company Mission, Vision and Values Statements, policies, and current standard business practices. Follows GMP and regulatory requirements, ensuring quality and data integrity standards are met. Observes and supports all safety guidelines and regulations. Performs other related duties and/or special projects as required in the department.

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Qualifications

Education:

Degree or Diploma in a Computer Science, Network Engineering or Information Systems program or equivalent CompTIA A+ certification and/or relevant Microsoft certification is an asset. (Windows 11, M365, Modern device management)

Experience

Minimum of 1 year of experience in a related role. Pharmaceutical, food, or cosmetic industry experience is an asset. Demonstrated track record of providing great customer service.


What we offer:

Excellent compensation/benefits package. Bonus and reward programs Discounted gym memberships Programs supporting work life balance Employee recognition program Professional and personal development programs Social events and spirit days




We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview.



In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.



Recruitment Fraud - please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com) to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.



Internal Job Posting Grade 7. The due date for internal applicants to apply for this role is May 29, 2025.


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Contract type

Permanent

Candidate criteria

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Minimum level of education required

2- College

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Minimum level of experience required

Less than 2 years

Position location

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Job location

North America, Canada, Cambridge