Job Description

Job Title:

Desktop & Technical Support Specialist

Location:

[Saskatoon]

Company:

REDARX Cyber Group

About Us

REDARX Cyber Group is a leading Managed IT & Cybersecurity provider, delivering enterprise-grade solutions to businesses across Western Canada. We specialize in Microsoft 365 management, endpoint security, and Zero Trust frameworks, ensuring our clients stay protected in today's digital landscape.

Position Overview

We are seeking a highly motivated

Desktop & Technical Support Specialist

to join our growing team. The ideal candidate will have strong troubleshooting skills, a solid understanding of IT environments, and the ability to provide excellent end-user support both remotely and onsite.

Key Responsibilities

Provide onsite and remote Level 1-2 support for desktops, laptops, printers, and peripherals. Troubleshoot and resolve issues related to Microsoft 365, Windows Server, and Entra ID. Set up and maintain workstations, applications, and user accounts. Assist with network connectivity issues, VPN access, and security tools (EDR, Zero Trust, etc.). Document issues, resolutions, and processes in the ticketing system (PSA/RMM). Escalate complex technical issues to higher-tier support teams when necessary. Participate in onboarding of new clients, including endpoint setup and system hardening.

Requirements

2-4 years of hands-on IT support experience. Strong knowledge of Microsoft 365 administration and desktop operating systems. Familiarity with Active Directory / Entra ID and basic networking concepts (DNS, DHCP, VLANs). Experience with RMM/PSA tools (e.g., Syncro, NinjaOne, ConnectWise, HaloPSA). Ability to manage multiple tickets and prioritize tasks effectively. Excellent communication and customer service skills. Valid driver's license (for occasional onsite support if required).

Nice-to-Have

Experience with endpoint security platforms. Familiarity with NIST/CIS frameworks. Microsoft or CompTIA certifications (A+, Network+, Security+, M365 Fundamentals/Associate).

What We Offer

Competitive salary based on experience. Comprehensive benefits package after probation. Opportunities for professional development and certification. A collaborative environment where your ideas and contributions make a real impact. Exposure to advanced cybersecurity tools and enterprise-grade environments.
Job Type: Full-time

Pay: $44,894.43-$74,012.86 per year

Work Location: In person