Job Description

Are you looking for a new professional challenge?
IT support no longer holds any secrets for you?
Do you want to join a company that combines high standards, performance and kindness?
So take 5 minutes to read this ad, your future may be at the bottom of this offer!
First of all, let me introduce myself, I am Earvin from the Fed IT recruitment firm in Canada.
My job ? Create meaningful professional meetings every day!
Today, I am recruiting for one of my great clients located east of Montreal, a level 1-2 computer technician. This is a full-time, face-to-face position near the Angrignon metro station and with great social benefits.Aujourd\'hui, je recrute pour un de mes beaux clients situ\xc3\xa9 \xc3\xa0 l\'est de Montr\xc3\xa9al, un technicien informatique niveau 1-2. Il s\'agit d\'un poste temps plein, mode pr\xc3\xa9sentiel vers le m\xc3\xa9tro Angrignon et avec de beaux avantages sociaux.The Technical Support Analyst is the first point of contact with company employees who need technical assistance. He must be able to diagnose, resolve and document level 1-2 incidents.
Responsibilities

• Answer and resolve technical calls from all divisions in French and English.
• Provide technical support to company employees who are having difficulty with hardware and applications.
• Need to travel to support the various sites of the company in the Montreal area and on the South Shore
• Monitor, resolve and document assigned service calls.
• Ensure the installation and configuration of workstations as well as any other equipment under the responsibility of IT.
• Provide assistance to different groups in the IT department.

Required skills

• Demonstrate rigor, structure and autonomy
• Good communicator with a lot of interpersonal skills
• Excellent oral and written communication skills
• Proven sense of customer service
• Able to manage priorities well
• Excellent troubleshooting and problem-solving skills
• Likes to take up challenges
• Able to work alone or in a team
• Be a responsible and committed

Requirements

• DEC, DEP or AEC recognized in computer science
• Bilingualism (French and English)
• Have a vehicle and hold a valid driver\'s license

Experience required

• Have 3 to 5 years of relevant experience as an IT technician or in a similar position.
• Good knowledge of corporate networks (LAN / WAN / VLAN).
• Familiarity with TCP / IP and other network protocols.
• Windows 10 (Pro / IoT), Windows Server 2012/2016/2019 operating systems.
• Good knowledge of Active Directory concerning structure, user management, security groups.
• Good knowledge of the functioning of permissions and shares of network files / folders.
• Corporate messaging and collaboration software (Microsoft 365, Office Suite, SharePoint, Teams).
• Comfortable to use a request system (Ticket).

Fed ITSp\xc3\xa9cialiste du recrutement sur les m\xc3\xa9tiers TI, Fed IT intervient sur deux types de recrutement : temporaire et permanent. Tous nos consultants sont des experts TI qui parlent votre langage et \xc3\xa9voluent dans votre univers. N\'h\xc3\xa9sitez pas \xc3\xa0...

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