Job Description

Work with Us - IT Technical Field Support - Intermediate

Are you passionate about technology and building strong relationships? At Longhurst, we value communication, customer service, and delivering responsive, results-driven solutions. We're looking for an IT Technical Field Support Specialist who thrives in a fast-paced environment and takes pride in helping clients succeed.

What You'll Do:

Provide hands-on technical support for Windows and Apple environments. Manage Microsoft 365, SharePoint, OneDrive, and Azure Cloud solutions. Troubleshoot hardware, software, and network issues on-site. Configure routers, administer Active Directory, GPOs, and DNS servers. Support mail protocols, printers, and backup solutions. Deliver exceptional customer service and clear communication every step of the way.
Key Responsibilities:

Provide comprehensive end-user support for hardware, software, and network issues across Windows and Apple environments. Travel to client locations on short notice for on-site technical assistance and diagnostics. Prepare and deploy hardware (PCs, printers, peripherals). Troubleshoot and resolve hardware/software issues on-site for Windows and MacOS. Configure and maintain WatchGuard & FortiGate routers. Manage Microsoft 365/O365, SharePoint, OneDrive, and Azure Cloud environments. Administer Active Directory, Group Policy Objects (GPOs), and DNS servers. Handle network protocols (TCP/IP, VLAN, DHCP) and mail protocols (SMTP, IMAP, POP3). Perform PC and Mac imaging and Intune configuration. Support backup and disaster recovery solutions (Datto, Veeam). Maintain cybersecurity best practices and multi-factor authentication. Be available for overtime, evenings, weekends, and on-call rotations.
Professional Attributes:

Strong problem-solving skills with a solution-focused mindset. Ability to de-escalate stressful situations with patience and empathy. Excellent organizational and documentation skills. Ability to work independently or collaboratively with minimal supervision. Commitment to continuous learning and adapting to new technologies.
Required Experience & Qualifications:

Diploma or certificate in IT, Computer Science, or related field. CompTIA A+/Network+ or equivalent certification. Minimum 5 years of experience in a similar intermediate technical support role. Hands-on experience with IT Service Management tools and remote desktop applications.
Competent Abilities to Work With:

Microsoft Technologies: Windows Server (2012-2022), Active Directory, GPOs, DNS, DHCP. Apple Technologies: MacOS troubleshooting, Apple Device Enrollment, iOS support, Apple Business Manager. Cloud & Collaboration: Microsoft 365/O365 (mandatory), SharePoint, OneDrive, Entra, Azure. Networking: TCP/IP, VLAN, Routing (BGP, OSPF), QoS, Wireless LAN, Printers. Protocols: Mail protocols (SMTP, IMAP, POP3), SSL, VPN. Security: Cybersecurity fundamentals, MFA, access control. Firewall Technologies - WatchGuard, Fortinet: VPN, SSL, EAPOL, crypto multi factors authentication, access control lists Backup & Monitoring: Datto, Veeam, RMM tools (ConnectWise PSA, IT Glue). End-User Support: Desktop troubleshooting, MS Office, virus removal, mobile devices.
Additional Information

Security Clearance: A current Police Security Clearance letter is required prior to employment. Work Location: Calgary, AB - This position is remote or hybrid Red Deer, AB - This is an on-site position
Job Types: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Mileage reimbursement On-site parking
Application question(s):

Which location are you applying to work from? Do you have a reliable vehicle to drive to customer sites and the office? Are you able to work on-site at our Red Deer office and travel to client locations as needed? What interests you most about working in IT field support and why do you think you'd be a great fit for our team?
Work Location: In person