Job Description

Overview

VSM Consulting has been an industry leader in remote and on-site IT solutions to clients across Alberta since 1993. We are expanding our team and

seeking an experienced IT Systems and Network Consultant in the Calgary region

for a hybrid role that balances working on-site, in Southern Alberta, with remote support to clients in other regions.

The right candidate thrives on solving technical challenges, communicates with confidence and clarity, and takes full ownership from diagnosis through resolution. This position demands professionalism, independence, and leadership, balanced with strong teamwork and collaboration skills. You will represent VSM Consulting directly at client sites and serve as a trusted technical advisor.

To succeed in this role, you must already live in Southern Alberta.

You must bring substantial hands-on experience in modern Windows and Microsoft 365 environments, including Windows Server (2016-2025), TCP/IP networking, and hardware infrastructure design and support.

This is a hybrid role, not a remote-only helpdesk position. You must possess field-level expertise, be able to problem-solve under pressure, and have the communication skills to meet the client at their knowledge level to provide the quality customer service that VSM Consulting has proudly been providing for over 30 years.

If you're motivated by helping businesses succeed through technology and take pride in finding efficient, practical solutions, we'd love to hear from you.

Job Requirements

You have 5+ years of hands-on experience in customer-facing IT consulting or systems administration, combining both fieldwork and remote technical support.

Applicants should already be living and established within the Southern Alberta region.*
You demonstrate advanced skill in hardware installation, troubleshooting, and system upgrades in Microsoft 365 and Windows Server environments (2016-2025) supporting networked business systems that include Microsoft Office and Windows 10/11. You possess strong TCP/IP and wireless networking expertise, capable of diagnosing and stabilizing complex network environments. You are skilled in using ticketing, documentation, and remote management platforms to maintain clear, comprehensive client records. You can collaborate effectively with colleagues and communicate professionally, as part of a team. You can translate technical language into clear client-friendly guidance that non-technical users can understand. You are willing to work from 8am-5pm, Monday through Friday with participation in an alternating After-Hour/On-Call rotation. You maintain a valid Canadian Class 5 driver's license, have unlimited access to an insured vehicle, and can travel throughout Southern Alberta for client site visits. You have your own PC & cell phone, allowing you to balance remote work with on-site service. You are physically able to lift and carry up to 40 pounds (18 kg). You can provide three professional references upon request.
Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Mileage reimbursement Paid time off Work from home
Application question(s):

How many years of hands-on experience do you have providing IT support directly in client business environments (such as offices, corporate sites, or field locations)? Do you currently reside in Southern Alberta, defined as Red Deer (including the city itself) and all areas south of Red Deer? Please specify your current city or town. A client network is 142.149.67.128/28. How many devices can you have on this network? Is 142.149.67.143 inside the subnet or outside the subnet? Please explain in detail.
Work Location: Hybrid remote in Edmonton, AB T6A 3S7