Job Description

At

Can Pacific Express Inc.

, we are more than a transportation and logistics company -- we are a team that values efficiency, innovation, and excellence in everything we do. Our operations are supported by advanced digital tools, communication systems, and IT infrastructure that keep our business running smoothly across Canada. As we continue to grow, we are seeking a dedicated and skilled

IT Support Technician

to join our Surrey, BC office and ensure our technology systems remain reliable, secure, and effective.

Position Summary:

The IT Support Technician will be the go-to resource for troubleshooting, maintaining, and improving our computer systems, software, and network infrastructure. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in ensuring seamless technology support for team members across departments.

Key Responsibilities:

Provide front-line technical support to employees, addressing hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, and other IT equipment. Monitor system performance and troubleshoot connectivity or configuration problems. Assist with setting up and managing user accounts, permissions, and passwords. Support logistics and dispatch software applications critical to company operations. Ensure security protocols are followed to protect data, networks, and devices. Collaborate with external vendors and service providers when required. Maintain detailed documentation of IT assets, issues, and resolutions. Participate in system upgrades, technology projects, and continuous improvement initiatives. Provide training and guidance to staff on best practices for using IT systems efficiently.

Qualifications & Skills:

Diploma or degree in Information Technology, Computer Science, or related field (or equivalent practical experience). 1-3 years of hands-on IT support or technical troubleshooting experience. Strong knowledge of Windows operating systems, Microsoft Office Suite, and general network protocols. Familiarity with logistics or dispatch software is an asset. Excellent problem-solving skills with the ability to think quickly and resolve issues effectively. Strong communication skills with the ability to support both technical and non-technical users. Highly organized with a proactive attitude toward system improvements.

Why Join Can Pacific Express Inc.?

Opportunity to work in a growing company where technology is at the heart of operations. Supportive team environment with opportunities to expand your IT skills. Be part of an organization that values your input and ideas for innovation. Stability of a permanent, full-time role with long-term growth potential.

How to Apply:

If you are passionate about IT, enjoy problem-solving, and want to be part of a company that keeps Canada moving, we want to hear from you! Apply directly through

Indeed

with your resume and a short cover letter highlighting your experience and why you are the right fit for this role.

Job Types: Full-time, Permanent

Pay: $62,237.29 per year

Benefits:

Dental care Employee assistance program Extended health care Paid time off
Work Location: In person