Job Description

\xc2\xb7 Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support \xc2\xb7 Manage the ticket queue in ITSM and ensure they are resolved and closed within the defined service level maintenance \xc2\xb7 Respond to end-user requests for updates on ticket status and promptly follow up as needed. \xc2\xb7 Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) \xc2\xb7 Perform managed print service invoicing/meter read/polling report verification \xc2\xb7 Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs \xc2\xb7 Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. \xc2\xb7 Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support \xc2\xb7 Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. \xc2\xb7 Travel to remote and field sites to support \xc2\xb7 Provide On-call support if required outside business hours on a rotational basis . A Technical Certification (Microsoft/HP/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role. Job Type: Full-time Salary: Up to $25.00 per hour Ability to commute/relocate:

• Sarnia, ON: reliably commute or plan to relocate before starting work (required)

• IT support: 2 years (required)