Job Description

About Aerostream Logistics

Aerostream Logistics is a leading logistics service supplier with operations in Washington State and British Columbia. From warehousing, inventory distribution, import, export and delivery services, our well-rounded team of dynamic individuals provides a multitude of logistics solutions to ensure our customers' needs are met.

DESCRIPTION:

The IT Support Technician is responsible for providing help desk support for internal users as well as working with the organization's third-party service providers to complete key projects. As the perfect candidate, you're responsible and driven to ensure that our systems run flawlessly. You don't need a lot of supervision, but you respect the need for leadership and its importance in setting goals and objectives. As a service focused department, you're also always on the lookout for how you can help. Strong communication (written and verbal) and interpersonal skills are also a must as this role will work closely with our suppliers as well as our team members.

DUTIES AND RESPONSIBILITIES:

Set up workstations with necessary hardware and devices

Set up printers, scanners, routers, and other devices

Assist with installing, configuring, and troubleshooting necessary software programs for users

Work with team members to resolve their IT issues and needs

Work with our third-party service providers to resolve issues that can't be resolved in-house

Liaise with our third-party suppliers for support for our various systems and hardware

Ensure hardware is maintained to prevent premature failure or breakdowns

Maintain records of company equipment, software, licenses, etc.

Research and procure hardware as requested

Review supplier invoices and quotes

Assist with other ad hoc duties with operational departments

DESIRED SKILLS & EXPERIENCE:

Approximately One year or more of IT related experience

High level of proficiency with Microsoft 365

Knowledge of CodeIgniter or Laravel would be an asset, but not required

Exceptional customer service attitude and approach

Strong written and verbal communication skills

Ability to use sound judgment, discretion, and professional integrity

Ability to multi-task, prioritize to meet deadlines

Must have your own personal vehicle to be able to travel to different warehouse and office locations

Must be able to legally work in Canada

Job Type: Fixed term contract
Contract length: 7-8 months

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Paid time off
Ability to commute/relocate:

Richmond, BC V7B 1K6: reliably commute or plan to relocate before starting work (preferred)
Experience:

IT support: 1 year (preferred)
Work Location: In person