Job Description

About us

NetraClos is a dynamic and customer-obsessed Information Technology (IT) services and solutions company with the main office in Toronto, Ontario, and branches throughout Canada. Future is all about Hybrid IT methodology, with a clear focus on developing these Hybrid IT solutions to eliminate the gap between business and technology; NetraClos not only believes that there is a solution to every IT problem but a better solution than the existing ones. In a nutshell, Innovation, cost-optimization, flexibility, and business-oriented that's NetraClos.

Our work environment includes the following:

Modern office setting Work-from-home days Growth opportunities Wellness programs
We are currently seeking a Technical Support professional for our growing company. The successful candidate for this position is a problem solver who thrives in a fast-paced environment and takes pride in their work. The ideal candidate will be capable of responding to customer inquiries, communicating effectively with other employees and is comfortable troubleshooting technical issues.

Responsibilities:

Maintain and troubleshoot PC network connectivity to provide maximum uptime Adding RAM etc., to old computers to increase performance Assist with the management and setup of mobile devices Sonifi for conferences Providing console access to remote Tier2/Tier3 engineer in case of System downtimes Marriott/Hotels systems upgrades Printer troubleshooting/installation on the network On-call for urgent matters related to network or system Follow standard Support Technician operating procedures and accurately log all support technician requests using call-tracking software Research and make recommendations for new software and hardware as needed Test and document corporate initiatives as assigned by Manager Escalate unresolved issues to the next level of support, and respond to and resolve technical support issues over the phone or the internet. Manage the help desk and ticketing system. Monitor email and chat support channels. Troubleshoot hardware and software issues at the site, over the phone or the internet Installing equipment and Troubleshooting any problems with the network cabling or the system. Working with the on-site team at different locations for Data Center Cable Dressing and Equipment installation. Communicate effectively with the office staff, maintenance team, technicians, and clients.
Qualifications.

College Degree (preferred) Previous Data Cabling or IT experience is a plus Strong troubleshooting abilities Excellent verbal and written communication skills Ability to follow directions stringently Comfortability working at heights and off ladders A valid driver's license
Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 37.5 per week

Additional pay:

Overtime pay
Benefits:

Dental care Paid time off
Schedule:

Monday to Friday On call
Ability to commute/relocate:

Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Expected start date: 2025-07-21