Job Description

Job Summary

We are seeking a highly skilled Senior IT Support professional to join our technology team. The ideal candidate will provide advanced technical support, troubleshoot complex issues, and ensure the smooth operation of our IT infrastructure. This role requires a strong understanding of various operating systems, networking, and support tools, with a focus on delivering exceptional customer service and maintaining system security. The Senior IT Support will play a critical role in supporting end-users across multiple platforms and ensuring optimal performance of hardware and software systems.

Duties

Provide expert-level technical support for desktop, laptop, and mobile devices across Windows, macOS, and Linux operating systems Troubleshoot and resolve software issues related to Microsoft Office, operating systems, and specialized applications such as ServiceNow, Jira, and BMC Remedy Manage computer networking issues, including LAN, VPN, firewall configurations, and network connectivity problems Assist users with hardware setup, maintenance, and troubleshooting of peripherals and components Support help desk operations by prioritizing tickets and resolving escalated issues efficiently Configure and maintain security protocols including firewall settings and VPN access to ensure data protection Document support activities in ticketing systems and knowledge bases for future reference Collaborate with cross-functional teams to implement system updates, patches, and upgrades Provide training or guidance to end-users on new technologies or procedures as needed

Skills

Extensive experience with Windows, macOS, Linux operating systems, and desktop support environments Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols Proficiency with support tools such as ServiceNow, Jira, BMC Remedy for incident management and tracking Expertise in troubleshooting software issues related to Microsoft Office suite and other enterprise applications Familiarity with hardware components and troubleshooting techniques for desktops, laptops, and peripherals Ability to configure and support network security features including firewalls and VPNs Excellent communication skills to effectively assist users at all levels of technical proficiency Strong customer service orientation with a focus on problem resolution and user satisfaction Knowledge of operating systems including Windows Server environments is a plus
This position offers an opportunity to work in a dynamic environment where technical expertise is valued. The successful candidate will be instrumental in maintaining the integrity of our IT infrastructure while providing outstanding support to our users.

Job Type: Full-time

Pay: $22.50-$38.95 per hour

Expected hours: 40 per week

Benefits:

On-site parking
Work Location: In person