Job Description

Job description:

Job Title: Field Technician - IT Support Job Summary

We are seeking a versatile Field Technician with experience in IT Desktop system support. The role involves troubleshooting Firewalls, Internet Modem, Windows, Operating system, supporting credit/debit card transaction systems, and PC, Monitors, Printers, Scanners.

Credit/Debit & POS System Support

Install, configure, and troubleshoot POS devices, credit/debit card readers, and transaction terminals used in fuel stations. Resolve issues related to failed transactions, communication errors, and device malfunctions. Coordinate with payment service providers for updates, connectivity, and device replacements. Ensure compliance with payment security and device standards.

Network & Connectivity Support

Install and maintain basic network devices such as routers, switches, Wi-Fi access points, and communication modules. Troubleshoot network outages affecting pump controllers, POS terminals, or metering systems. Verify LAN/WAN connectivity and diagnose issues using tools like ping, traceroute, etc. Support SIM-based or wireless network modules used in remote pump monitoring systems.

Documentation & Reporting

Maintain accurate service logs, calibration reports, maintenance checklists, and troubleshooting records. Prepare incident reports and escalate recurring issues to engineers or vendors.

Required Skills & Qualifications

Diploma/ITI in Mechanical, Electrical, Electronics, or related field. 1-5 years experience in IT Desktop technical support. Basic understanding of POS terminals, payment systems, or electronic controllers. Familiarity with routers, switches, and basic network troubleshooting. Good communication and customer-service skills.

Work Environment

On-site / ON CALL field role for IT Desktop Support Requires travel, remote site visits, and occasional off-hours support.
Job Types: Part-time, Fixed term contract, Casual, Freelance

Job Types: Part-time, Fixed term contract, Casual, Freelance

Pay: $20.00-$28.00 per hour

Benefits:

Flexible schedule
Application question(s):

Do you have reliable Car to drive
Experience:

* IT support: 2 years (required)