Job Description

Please already be a resident IN THE LONDON or ST THOMAS REGION !! If you are not, please do not apply.

IT Support Technician - Level One

The Company

Working in our wholly owned Canadian subsidiary facility in the 401 area of London Ontario, Symbio Companies is seeking a Level One IT Tech person as an addition to our staff.

Position Summary

IT Support Technician Level 1 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary.

In addition to assisting in IT operations, additional oversight such as CCTV, alarm system, employee card access, hour timings for HVAC, security gate and electronic door lock programming also fall under this scope.

Qualifications that you bring to the position:

Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, and work individually in a fast-paced environment

Pleasant mannerism and ability to get along with co-workers in a team environment

1st Level information systems services problem resolution: problem definition, research and resolution

Experience with Microsoft 365 and Windows Active Directory

E-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection

Experience with printer management and troubleshooting

Experience with remote desktop connection software

Network media experience including 10/100/1000Base T, 10GBase-R, 10Base2, xDSL and ISDN

Microsoft Desktop / Server Deployment, Software and Hardware Inventory - Platforms: Windows 10 and Windows Server Software Deployment Automation. Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System Monitoring + Working knowledge of TCP/IP protocol

MS 365 Administration

Experience with VOIP installation and maintenance is desired

Excellent communication skills in English

Able to work evenings and weekends in response to the needs of the systems being supported

Ability to Travel ( to the United States once or twice annually )

Major Responsibilities

Provide support for incoming requests via email, telephone, etc

Printer repairs and maintenance

Provide support for laptops, printers, and peripheral devices including providing hardware and software setup and support

Complete access requests, on/off boarding, access changes, application provisions, password reset, distribution list updates

Maintain documentation regarding installation of software, configuration of hardware, troubleshooting, and support history

Maintain hardware asset management and software licensing

Engage vendor support contacts to resolve technical issues with computing equipment and software

Provide support for meeting room and audio-visual systems on premises

Provide users with training on basic to intermediate application functions

Escalate to Intermediate support as required

Participate in after-hours on-call rotation schedule (evenings, weekends, and holidays)

Other duties as required

Additional Details

Position Title:

IT Support Technician - Level 1

Assignments:

Full Time

Symbio offers an amicable work environment where achievements are recognized, and success is rewarded.

Interested candidates are asked to forward their resume in PDF format.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

London, ON N6N 1C9: reliably commute or plan to relocate before starting work (required)
Experience:

IT support: 2 years (required)
Work Location: In person