Job Description

Company Overview

Alttek Enterprises Ltd. is a managed service provider (MSP) within the Canadian Health Care industry. Our primary business is full-services software and hardware MSP to community pharmacies. We offer hardware, custom solutions and IT support for technology and security systems of pharmacies and other healthcare providers.

Summary

We are seeking a level 1 IT support desk technician to join our team. This position will primarily involve responding to IT support tickets and remotely assisting customers resolve technical issues. Secondary tasks include shipping and receiving hardware, staging computers, documentation management, and assisting in administrative tasks.

Alttek is seeking an individual who would like to grow their IT knowledge and experience and is passionate about computers and software. This position has promotional opportunities and potential for remote work upon successful completion of probation and proven time management and independent working skills.

Job Responsibilities:

Troubleshooting IT issues and providing technical support for customers Responding to support tickets and interfacing with customers via phone and computer. Confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time Organizing and filing documentation Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology Scanning receipts and invoices and interfacing with other teams as needed Supporting basic administrative tasks within the office as needed Utilizing Microsoft and other applications (primary support software is Atera) Shipping, receiving, and preparation of hardware for installation

Qualifications:

Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others A certificate or diploma in computer science or a related discipline. 2 years IT support experience 2 years customer service experience Basic understanding of accounting principles Advance use of Microsoft applications and Windows operating system An equivalent combination of education and experience will be considered. Abilities to work independently Excellent written and verbal communication skills Friendly and professional attitude Ability to manage time effectively and prioritize tasks. Preference may be giving to candidates with experience in: building PCs, Atera, Quickbooks, Network Security Firewalls, Programming (C#/.NET and/or Python preferred), Homelabs or other related hobbies, M365 and Active Directory Domain Services
Job-Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected Hours: 35 hours per week

Benefits:

2 weeks paid vacation (in the first year of employment) Free parking Potential for extended health benefits after 1 year of employment
Job Type: Full-time

Pay: $36,400.00-$43,680.00 per year

Work Location: In person

Application deadline: 2025-09-14