Job Description

VINCOVI is an IT service company that provides responsive, quality IT solutions in Canada. Our unique model provides our clients with reliable customer service and fast response times for technology issues.

We have an opportunity for an:

IT Support Technician.

About the Role

Are you passionate about technology and dedicated to delivering excellent client service? VINCOVI is looking for an

IT Support Technician

to join our dynamic team. In this role, you'll be responsible for providing top-notch technical support to our clients, resolving a range of issues from desktop to server-level problems, and participating in various IT projects.

Responsibilities:

Provide technical support on-site and remotely, assisting with issues related, but not limited to, desktops, printers, software, and basic network troubleshooting. Document all work completed using our ticketing system, ensuring accurate and thorough record-keeping. Assist in the maintenance and support of Windows-based systems and client/server networks. Monitor backup systems and assist in maintaining logs. Contribute to the documentation of processes, procedures, and troubleshooting steps, maintaining an organized knowledge base for future reference. Assist in setting up and configuring computer hardware, including desktops, laptops, printers, and peripherals. Install and update software applications, ensuring they meet the company's standards and client requirements. Respond promptly to customer inquiries and technical issues, providing support via phone, email, or in person.

Qualifications:

We are looking for a team player who thrives in a fast-paced, team environment and who takes pride in delivering timely and accurate results.

Our successful candidate will also have:

2+ years' experience in MSP, IT support, or a related field. Advanced understanding of Microsoft Windows operating systems and networking concepts. Strong desire to learn and grow in the IT field. Great problem-solving and troubleshooting skills. Excellent communication and customer service abilities. Detail-oriented with the ability to manage multiple tasks. Experience with ticketing systems and remote support tools is a plus. Relevant certification or diploma in Information Technology or a related discipline. Must have a reliable vehicle and a Class 5 driver's license.

How to Apply

Please submit your resume in confidence to careers@vincovi.com. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care Life insurance
Work Location: Hybrid remote in Kelowna, BC V1Y 2E1