Job Description

About ICPEI

Based in Charlottetown, the Insurance Company of Prince Edward Island (ICPEI) is a Canadian insurer offering home, auto and commercial insurance solutions. Our products are sold exclusively through a network of brokers in Canada.

Since its founding in 1987, ICPEI has steadily grown, building a solid reputation on its rigorous approach to risk selection. The Company became the brokerage subsidiary of Desjardins General Insurance Group (DGIG).

Your role

Reporting to the AVP Information Technology, the IT Support Technician is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunication circuits, mobile devices, telephone systems, and audio-visual equipment.

This is an in-office position in Charlottetown

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What you bring to the position

College degree in IT infrastructure or related experience

3 to 5 years active work experience in a corporate environment

Strong knowledge of AD, Azure Cloud, O365, Win Servers, Citrix setup and configuration

Azure Certification preferred

Financial / Insurance industry experience is an asset

Bilingual (French/English) an asset

Ability to work within tight deadlines

Excellent written and oral communication skills

Excellent presentation and interpersonal skills

Ability to communicate across a broad spectrum of users

What you will do

Provide support to both on-site and remote workforce Prepare and repair hardware (PC, laptop, phone, networking, connectivity) in a 100% Windows environment Independently assess reported problems or failures Use diagnostic methods and tools, determine the likely cause and take appropriate action to resolve in a timely manner Collaborate with other resources (both internal and external) Understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution

What we offer

Competitive compensation package

Comprehensive benefits

RRSP program with Company matching

Paid training and professional development

Job Types: Full-time, Permanent

Application question(s):

Do you currently reside in PEI?
Experience:

IT support: 3 years (required)
Language:

French and English (preferred)
Work Location: In person