Based in Charlottetown, the Insurance Company of Prince Edward Island (ICPEI) is a Canadian insurer offering home, auto and commercial insurance solutions. Our products are sold exclusively through a network of brokers in Canada.
Since its founding in 1987, ICPEI has steadily grown, building a solid reputation on its rigorous approach to risk selection. The Company became the brokerage subsidiary of Desjardins General Insurance Group (DGIG).
Your role
Reporting to the AVP Information Technology, the IT Support Technician is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunication circuits, mobile devices, telephone systems, and audio-visual equipment.
This is an in-office position in Charlottetown
.
What you bring to the position
College degree in IT infrastructure or related experience
3 to 5 years active work experience in a corporate environment
Strong knowledge of AD, Azure Cloud, O365, Win Servers, Citrix setup and configuration
Azure Certification preferred
Financial / Insurance industry experience is an asset
Bilingual (French/English) an asset
Ability to work within tight deadlines
Excellent written and oral communication skills
Excellent presentation and interpersonal skills
Ability to communicate across a broad spectrum of users
What you will do
Provide support to both on-site and remote workforce
Prepare and repair hardware (PC, laptop, phone, networking, connectivity) in a 100% Windows environment
Independently assess reported problems or failures
Use diagnostic methods and tools, determine the likely cause and take appropriate action to resolve in a timely manner
Collaborate with other resources (both internal and external)
Understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution
What we offer
Competitive compensation package
Comprehensive benefits
RRSP program with Company matching
Paid training and professional development
Job Types: Full-time, Permanent
Application question(s):
Do you currently reside in PEI?
Experience:
IT support: 3 years (required)
Language:
French and English (preferred)
Work Location: In person
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