Job Description

IT Support Specialist

RESPONSIBILITIES:

Conpute is one of the leading Managed Service and Cloud Provider in the Durham region, and we are looking for an IT Support Specialist to join our awesome Managed Services support team. We provide onsite and remote support to our customers spread across the GTA, as well as custom Cloud hosted solutions. Our team is close-knit and works together to resolve issues in a collaborative manner and our team culture is based on trust. You will get hands on experience with a wide range of technologies and a challenging, innovative and interesting learning environment, pushing you to reach your full potential.

SKILLS:

Strong communication skills, with a focus on customer service

Windows 10/11, Office application deployment and support

Experience with TCP/IP, DHCP, DNS and Internet troubleshooting

Knowledge of Office 365, Active Directory support and administration

Virtualization technologies (VMware ESX/ESXi, Microsoft Hyper-V)

Windows Server 2012, 2012 R2, 2016 and 2019

Working knowledge of VOIP based phone systems

Experience with IT support ticketing systems and a good understanding of ITIL standards

Able to explain and relate highly technical information in easy to understand language with end users

Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision

RESPONSIBILITIES:

Work with our customers to resolve technical issues and provide an awesome customer support experience

Work with vendor support on behalf of our clients to ensure their support issues are resolved

To be pro-active in suggesting and proposing new technologies to support the businesses

Travel to customer sites on occasion to deploy new equipment and participate in projects

Recognizing and escalating more difficult problems to Tier 2 support

Use, update and contribute content to our internal knowledge base

Ability to participate in on-call rotation and after hours activities and project work as required

EXPERIENCE:

1-3 years of Helpdesk support experience is preferable

New graduates are also welcome

Bachelor's degree or equivalent in the IT

MCSA, VCP or CCNA is preferred. If not achieved working towards obtaining industry certification within 6 months of start date.

WHAT WE OFFER YOU:

Hybrid work environment - 80/20 Home/Office split

Work from home setup - Laptop, docking station and monitors

Phone reimbursement

Medical and Dental benefits

5 Personal Days plus vacation PTO

Training and Certification Reimbursement

Career mentorship and growth

Free snacks and drinks

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

Dental care Extended health care Paid time off
Work Location: Hybrid remote in Whitby, ON L1N 2C3